Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Susan Lenz

Huntsville

Summary

Dynamic Registered Certified Pharmacy Technician with proven expertise at Brookshire Brothers Pharmacy in enhancing patient satisfaction and streamlining pharmacy operations. Skilled in insurance verification and drug inventory management, I excel in problem-solving and fostering team collaboration, ensuring compliance with FDA and HIPAA regulations while reducing medication errors and optimizing workflow efficiency.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Registered Certified Pharmacy Technician

Brookshire Brothers Pharmacy
11.2014 - Current


  • Reviewed and verified customer information and insurance provider information.
  • Improved patient satisfaction through exceptional customer service during prescription drop-off and pick-up transactions.
  • Promoted a culture of safety within the pharmacy by adhering to established protocols for handling hazardous substances.
  • Streamlined workflow processes by collaborating with pharmacy team members to prioritize prescription orders according to urgency.
  • Maintained professional relationships with patients, healthcare providers, and insurance companies, fostering a positive image for the pharmacy.
  • Contributed to increased efficiency in the pharmacy by maintaining up-to-date knowledge of state regulations and industry best practices.
  • Reduced medication errors by meticulously reviewing prescriptions for accuracy and completeness before dispensing.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Maintained inventory levels by monitoring stock and placing orders as needed.
  • Operated pharmacy software to process prescriptions and manage patient records.
  • Supervised over the years several pharmacy technicians and coordinated day-to-day assignments.
  • Achieved certification as a Registered Pharmacy Technician through rigorous training and examination processes.
  • Managed insurance claims processing for prescription coverage, resolving any issues or discrepancies promptly to ensure patient access to medications.
  • Assisted pharmacists in preparing and dispensing medications accurately.

Registered Certified Pharmacy Technician

Brookshire Brothers Pharmacy
08.2000 - 09.2008
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels by monitoring stock and placing orders as needed.
  • Operated pharmacy software to process prescriptions and manage patient records.
  • Provided exceptional customer service by addressing patient inquiries effectively.
  • Ensured compliance with safety regulations and pharmacy protocols during operations.
  • Participated in training sessions to enhance knowledge of pharmaceutical products and services.
  • Contributed to a positive team environment through effective communication and cooperation.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Achieved certification as a Registered Pharmacy Technician through rigorous training and examination processes.
  • Managed insurance claims processing for prescription coverage, resolving any issues or discrepancies promptly to ensure patient access to medications.
  • Maintained accurate inventory levels by conducting routine audits, placing orders for necessary items, and removing expired or recalled products from shelves.
  • Participated in continuing education opportunities to stay current with evolving pharmaceutical trends and advancements.
  • Assisted colleagues with troubleshooting and resolving technical issues encountered with pharmacy equipment or software systems.
  • Collaborated with healthcare providers to obtain necessary prior authorizations for prescribed medications requiring special approvals.
  • Upheld strict confidentiality standards by safeguarding sensitive patient information in accordance with HIPAA regulations.
  • Utilized computerized systems effectively for data entry tasks related to patient records, inventory management, and prescription processing.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Technician-in-Training

Brookshire Brothers Pharmacy
11.1999 - 08.2000
  • Managed inventory levels effectively, reducing stock discrepancies and optimizing product availability.
  • Maintained a clean and organized work environment, adhering to safety regulations and best practices.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Streamlined pharmacy operations by maintaining a clean and organized work environment.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Engaged in ongoing training to improve knowledge of pharmaceutical products and services.
  • Supported continuous improvement initiatives by actively participating in training sessions and workshops.

Education

No Degree -

Angelina College
Lufkin, TX

No Degree -

On Job Training
Lufkin, TX

High School Diploma -

North Lamar High School
Paris, Tx.
05-1987

Skills

  • Problem-solving skills

  • Insurance verification

  • Pharmacy software proficiency

  • Pharmacy operations

  • Time management

  • FDA and HIPAA compliance

  • Drug inventory management

  • Prior authorization assistance

  • Pharmacy automation systems

  • Manual and automated medication dispensing

  • Drug inventory control

  • Team collaboration

  • HIPAA compliance

  • Patient confidentiality

Accomplishments

  • Documented and resolved insurance issues which led to paid claims.
  • Facilitated the implementation of a new drug inventory system.
  • Reduced prescribing errors 60% by reaching out to prescribers to verify medication orders.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a decrease in a patients wait time by improving the flow of filling a prescription with accuracy and efficiency.
  • Trained several new pharmacy technicians on pharmacy policies, procedures and best practices.

Certification

  • CPhT - Certified Pharmacy Technician
  • PTCB

Timeline

Registered Certified Pharmacy Technician

Brookshire Brothers Pharmacy
11.2014 - Current

Registered Certified Pharmacy Technician

Brookshire Brothers Pharmacy
08.2000 - 09.2008

Technician-in-Training

Brookshire Brothers Pharmacy
11.1999 - 08.2000

No Degree -

Angelina College

No Degree -

On Job Training

High School Diploma -

North Lamar High School

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