Karla Vasquez

Registered Certified Pharmacy Technician

Wal-Mart Pharmacy

10.2014 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Reviewed and verified customer information and insurance provider information.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Collected co-payments or full payments from customers.
Entered and processed patients' prescriptions into internal system.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Counted and labeled prescriptions with correct item and quantity.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Stocked, labeled, and inventoried medication to keep accurate records.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.