Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brenda Treviño

Pleasanton,TX

Summary

Dynamic Registered Certified Pharmacy Technician with extensive experience at multiple pharmacy settings, excelling in prescription filling and patient confidentiality. Proven track record of enhancing customer satisfaction through exceptional service and attention to detail. Skilled in managing medication inventory and processing payments, ensuring compliance with pharmacy laws while fostering a supportive team environment.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Registered Certified Pharmacy Technician

Wal-Mart Pharmacy #757
11.2020 - Current
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
  • Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
  • Consistently met established productivity goals while maintaining strict adherence to quality standards for medication preparation and dispensing processes.
  • Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Registered Certified Pharmacy Technician

HEB Pharmacy
02.1993 - 02.2020
  • Assisted customers in selecting over-the-counter medications, offering guidance on appropriate usage and dosages.
  • Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counted, measured, and compounded medications following standard procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Registered Pharmacy Technician /Lead Certified Pharmacy Technician

Crawford Pharmacy
09.2004 - 05.2006
  • Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
  • Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
  • Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
  • Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Managed medication inventory levels effectively, conducting periodic audits to ensure accuracy and prevent shortages or wastage.
  • Served as a reliable resource for physicians regarding prescription clarification requests, promoting efficient communication between healthcare professionals.
  • Set up and modified patient profiles to include current medications and insurance details.

Registered Certified Pharmacy Technician

Wal-Mart Pharmacy
04.1986 - 02.1993

Cashier /Customer Service Representative

Quick Stop
09.1984 - 05.1985
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Cashier

Circle K
05.1984 - 08.1984
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

Certificate of Technical Studies - Certified Pharmacy Technician

Southwest School of Medical Assistants
San Antonio, TX
08-1988

Sociology

The University of Texas At San Antonio
San Antonio, TX
05-1988

High School Diploma -

Poteet High School
Poteet, TX
05-1984

Skills

  • Patient confidentiality
  • Point of sale systems proficiency
  • Pharmacy technician certification
  • Customer service
  • Attention to detail
  • Pharmacy law compliance
  • Proper labeling procedures
  • Prescription interpretation
  • Prescription filling
  • Prior authorization assistance
  • Processing payments
  • Ordering and stocking medications

Certification

  • National Pharmacy Technician Certification (PTCB)
  • Texas Board of Pharmacy / Registered Technician Certification License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Registered Certified Pharmacy Technician

Wal-Mart Pharmacy #757
11.2020 - Current

Registered Pharmacy Technician /Lead Certified Pharmacy Technician

Crawford Pharmacy
09.2004 - 05.2006

Registered Certified Pharmacy Technician

HEB Pharmacy
02.1993 - 02.2020

Registered Certified Pharmacy Technician

Wal-Mart Pharmacy
04.1986 - 02.1993

Cashier /Customer Service Representative

Quick Stop
09.1984 - 05.1985

Cashier

Circle K
05.1984 - 08.1984

Certificate of Technical Studies - Certified Pharmacy Technician

Southwest School of Medical Assistants

Sociology

The University of Texas At San Antonio

High School Diploma -

Poteet High School

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