Denise Kirkpatrick
Dell Rapids,SD
Summary
Dynamic operational risk analyst with a proven track record at Citibank, excelling in strategic planning and investigation leadership. Streamlined processes to enhance efficiency, trained teams on compliance, and developed quality documentation. Recognized for fostering collaboration and driving improvements, contributing to significant operational success and client satisfaction.
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
2026
2026
years of professional experience
Work History
Officer-Operational Risk Associate Analyst II
Citibank
03.2022 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround time for client transactions.
- Implemented compliance measures ensuring adherence to regulatory standards across banking operations.
- Coordinated with cross-functional teams to resolve customer inquiries, improving overall service satisfaction.
- Analyzed transaction data to identify trends and recommend improvements for risk management strategies.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
Quality Specialist
Citibank
06.2006 - 02.2022
- Conducted quality audits to ensure compliance with industry standards and regulations.
- Collaborated with cross-functional teams to identify process improvement opportunities.
- Developed and maintained quality documentation, including standard operating procedures and work instructions.
- Trained team members on quality control procedures to enhance overall performance.
- Ensured timely reporting of quality metrics to support management decision-making processes.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
Fraud Investigator
Citibank
10.2001 - 05.2006
- Conducted thorough investigations of fraudulent activities using advanced analytical tools and techniques.
- Analyzed transaction patterns to identify red flags and potential fraud schemes effectively.
- Trained junior investigators on best practices for case management and investigative procedures.
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
Collections Liaison
Associates/Citibank
05.2000 - 2001
- Coordinated communication between departments to enhance workflow efficiency.
- Developed and implemented standard operating procedures for improved operational consistency.
- Facilitated training sessions for new staff to ensure understanding of policies and procedures.
- Managed stakeholder relationships to align project goals with organizational objectives.
- Led cross-functional teams in executing strategic initiatives that drive organizational growth.
- Oversaw project timelines and deliverables, ensuring alignment with strategic priorities.
Collections Manager Assistant
SPS/Associates
1999 - 2000
- Developed and implemented effective collections strategies to optimize cash flow and reduce delinquency rates.
- Led team in managing high-volume accounts, ensuring timely resolution of payment issues and disputes.
- Streamlined collection processes by integrating advanced software tools for tracking and reporting on overdue accounts.
- Trained and mentored staff on best practices in collections, enhancing team performance and accountability.
- Collaborated with cross-functional teams to resolve customer disputes, fostering strong relationships while recovering debts.
Collections Representative
Sears/SPS/Associates
1990 - 1999
- Led development of efficient collections strategies to improve recovery rates.
- Mentored junior team members in collections techniques and systems usage.
- Streamlined processes to enhance customer communication and payment resolution.
- Managed high-volume accounts, ensuring timely follow-up and issue resolution.
- Implemented data-driven strategies to reduce outstanding balances.
- Directed negotiation efforts, securing favorable payment terms for clients.
Auditor
Randall’s Foods
1987 - 1990
- Prepared detailed audit reports outlining findings and recommendations for management review.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
Education
Associate Degree in Accounting - Accounting And Computer Science
Nettleton College
Sioux Falls, SDHigh School Diploma -
Winner High School
Winner, SD01-1985
Skills
- Work coordination
- Report writing
- Strategic planning
- Investigation leadership
- Budgeting and finance
Accomplishments
- Completed all online trainings with accuracy and efficiency in order to stay compliant with the organizations policy and procedures.
Timeline
Officer-Operational Risk Associate Analyst II
Citibank
03.2022 - Current
Quality Specialist
Citibank
06.2006 - 02.2022
Fraud Investigator
Citibank
10.2001 - 05.2006
Collections Liaison
Associates/Citibank
05.2000 - 2001
Collections Manager Assistant
SPS/Associates
1999 - 2000
Collections Representative
Sears/SPS/Associates
1990 - 1999
Auditor
Randall’s Foods
1987 - 1990
Associate Degree in Accounting - Accounting And Computer Science
Nettleton College
High School Diploma -
Winner High School