Overview
Work History
Education
Skills
Timeline
Generic

Holly Singleton

Cedar Hill,TX

Overview

15
15
years of professional experience

Work History

Operational Risk Associate Analyst II

CITI
05.2022 - Current
  • Risk Assessment: Conduct thorough risk assessments to evaluate potential risk associated with business decisions, ensuring that they align with Citigroup's standards and regulatory requirements. Identified potential risks and opportunities through meticulous data analysis, allowing for proactive strategic planning.
  • Compliance and Ethics: Implement and monitor compliance with laws, rules, and regulations, maintaining the highest standards of ethical judgement and business practices to safeguard Citigroup's reputation and assets.
  • Business Continuity Planning: Develop and refine continuity of procedures for critical business processes, ensuring that facilities, systems, or staff disruptions are mitigated effectively. Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
  • Root Cause Analysis: Investigate and identify the root causes of persistent operational risk losses, challenging both historical and proposed practices to drive improvements.
  • Policy Adherence: Ensure that Business As Usual (BAU) policies and procedures meet regulatory and business obligations, making necessary updates and revisions.
  • Training and Development: Provide comprehensive training and professional development opportunities for team members to enhance their skills and knowledge
  • Process Testing: Conduct testing of confirmation and prospectus delivery processes, including User Acceptance (UA) testing strategies, to ensure practical application and accurate documentation of test cases.
  • Lending Regulations: Educated with knowledge of federal regulations including UDAAP, Reg E, Reg Z and Reg B.

FHA Claims Support Specialist

Freedom Mortgage Company
04.2021 - 05.2022
  • Partial Claim Recordation: Manage daily reports to monitor the Partial Claim recordation process, ensuring original documents are sent to HUD within specified guidelines. Managed claims-related correspondence efficiently, ensuring timely responses to internal and external stakeholders'' queries or requests.
  • Loan Review: Receive and review new loans requiring claims to HUD, calculate claim submission deadlines, and ensure timely and accurate submission.
  • Process Management: Oversee daily reports to ensure the intake process is completed with Service Level Agreements (SLA), advancing claims to the next phase efficiently.
  • Quality Control: Performed regular quality checks on processed claims data to ensure integrity of information entered into the system is maintained.

Sr. Associate, Operation Services

CoreLogic
05.2020 - 04.2021
  • Data Research and Analysis: Conduct detailed research and data analysis using specialized tools to support business procedures.
  • Payment Processing: Process payments and by reviewing incoming tax bills, identifying, and disbursing bills for system input,
  • Clerical Duties: Perform various clerical tasks, such as maintaining complex files, searching for and investigating information, and processing departmental documents with functional operation knowledge.
  • Risk Assessment: Proactively identified potential risks, developing mitigation plans to minimize impact on project timelines or outcomes.
  • Decisive Communication: Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.

Funding Specialist

Ameri Home Mortgage Company
01.2020 - 05.2020
  • File Auditing: Audit loan files for completeness and accuracy, ensuring compliance with underwriting, government, investor, and company guidelines.
  • Loan Preparation: Prepare loan documents ensuring closing packages are complete, fees are accurate, and fully complaint.
  • Mortgage Compliance: Ensure all prior-to-funding conditions are met and properly signed before disbursement. Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about closing disclosures and loan APR.
  • Lending Regulations: Educated with knowledge of the federal regulations including but not limited to HMDA, TILA, TRID, RESPA,Safe Act, and UDAAP. Ability to review and capture data from loan Estimates and closing disclosures

Loss Mitigation Representative 1

GM Financial
02.2019 - 01.2020
  • Claim Monitoring: Review and monitor total loss, impounds, substitution of collateral, or expired loss queues daily. Evaluated borrower''s financial situation to determine appropriate loss mitigation solutions.
  • Insurance Adjuster Support: Assist insurance adjusters with requests, questions, and issues related to pending claim settlements.
  • Customer Negotiation: Initiate contact with customers or agencies to negotiate payments and satisfy delinquency balances.
  • Customer Service: Provided exceptional customer service while addressing sensitive financial matters with empathy and professionalism.
  • Loan Review: Maintained thorough documentation of all borrower interactions, ensuring compliance with company policies and regulatory guidelines.

Single Family Home Coordinator

Strand Systems Engineering
06.2017 - 08.2018
  • Administrative Support: Provide general administrative and clerical support, including scanning, filing, and copying documents.
  • Document Preparation: Prepare and modify various documents, including correspondence, reports, drafts, memos, and emails.
  • Issue Resolution: Assist in resolving administrative issues efficiently and effectively.

Business Analyst 1

JP Morgan Chase
10.2014 - 08.2016
  • Mortgage Insurance Claims Processing: Process mortgage insurance claims post-foreclosure, ensuring all necessary documentation is complete and accurate.
  • Underwriting and QC Review: Facilitate the gathering of underwriting and quality control review, supporting loss mitigation claims for multiple insurers across all lines of business.
  • Training and Development: Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures. Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Communication and Compliance: Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls. Streamlined project management with effective communication and collaboration across cross-functional teams.

Customer Assistance Operations Specialist 1

JP Morgan Chase
12.2009 - 10.2014
  • Process Development: Assist with the development and implementation of the Loan Assumption Modification Program (LAMP), ensuring streamlined process and accurate documentation.
  • Document Accuracy: Ensure documents received by Customer Assistance Specialists, Underwriting, and/or customers are completed accurately and in compliance with company standards.
  • Problem Solving: Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving


Education

B.A. in Anthropology -

Southern Methodist University
Dallas, TX

Associate of Arts -

Tarrant County College
Arlington, TX

Skills

  • Fiserv, LSAMS, Encompass, Eagle, MSP, Quest, LoanServ
  • Problem Solving, Communication, Adaptability, Critical Thinking
  • Business Operations Analysis
  • Documentation And Reporting
  • Risk Analysis
  • Risk Mitigation
  • Issue Identification
  • Process enhancement
  • Data Processing
  • Information Gathering
  • Data Research and Validation
  • Audit Support
  • Regulatory Compliance

Timeline

Operational Risk Associate Analyst II

CITI
05.2022 - Current

FHA Claims Support Specialist

Freedom Mortgage Company
04.2021 - 05.2022

Sr. Associate, Operation Services

CoreLogic
05.2020 - 04.2021

Funding Specialist

Ameri Home Mortgage Company
01.2020 - 05.2020

Loss Mitigation Representative 1

GM Financial
02.2019 - 01.2020

Single Family Home Coordinator

Strand Systems Engineering
06.2017 - 08.2018

Business Analyst 1

JP Morgan Chase
10.2014 - 08.2016

Customer Assistance Operations Specialist 1

JP Morgan Chase
12.2009 - 10.2014

B.A. in Anthropology -

Southern Methodist University

Associate of Arts -

Tarrant County College

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