Denise Kloeckner
Mesa,CO
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Ceasars Entertainment. Skilled in time management and customer service, adept at resolving complaints and maintaining professionalism under pressure. Achieved significant improvements in client loyalty and operational efficiency, showcasing a dependable and results-driven approach.
Overview
41
41
years of professional experience
Work History
Uber Driver
Self Employed
03.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Table Games Dealer
Ceasars Entertainment
03.2007 - 01.2024
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Table Games Dealer
Boyd Gaming
03.2005 - 11.2005
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Learned and followed company procedures to maintain consistency and standards.
Accounts Payable Clerk
Washington Group International
08.2004 - 04.2005
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Disbursement Clerk
US Navy
11.1983 - 08.2004
- Collaborated with accounting staff to reconcile accounts payable ledgers regularly, maintaining accuracy in financial records.
- Assisted in the preparation of monthly financial reports, ensuring prompt delivery to management for informed decisionmaking.
- Assisted in identifying potential areas of cost savings through careful analysis of disbursement patterns and trends.
- Maintained strict confidentiality of sensitive financial information, upholding a professional work environment.
- Contributed to successful audits through diligent record-keeping and proactive resolution of discrepancies found during reviews.
- Maintained a strong commitment to accuracy, integrity, and ethical conduct in all disbursement activities, upholding the company''s reputation for financial excellence.
- Provided exceptional customer service to internal and external clients, resolving inquiries regarding payment status or discrepancies.
Education
Associate Of Science - Accounting
Hawaii Pacific University
Honolulu, HI01.2008
Skills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
- Punctuality
- Time Management
- Dependable and reliable
- Customer-Oriented
Timeline
Uber Driver
Self Employed
03.2024 - Current
Table Games Dealer
Ceasars Entertainment
03.2007 - 01.2024
Table Games Dealer
Boyd Gaming
03.2005 - 11.2005
Accounts Payable Clerk
Washington Group International
08.2004 - 04.2005
Disbursement Clerk
US Navy
11.1983 - 08.2004
Associate Of Science - Accounting
Hawaii Pacific University