Denise Komoda
Cypress,CA
Summary
Driven Area Operations Manager with background in coordinating and overseeing operational activities across multiple sites. Possess strong leadership skills, adept at optimizing processes to improve efficiency and profitability while ensuring compliance with company standards. Demonstrated success in team management, strategic planning, and implementing operational improvements. Have made significant contributions in previous roles through problem-solving abilities, communication skills, and ability to manage change effectively.
Overview
9
9
years of professional experience
Work History
Area/Operation Manager
Jimmy John’s
La Palma, USA
12.2017 - Current
- Managed daily operations and restaurant functions, focusing on employee management and enhancing customer satisfaction.
- Managed HR functions including hiring, training, disciplinary actions, and terminations.
- Led scheduling, payroll, and performance reviews using systems such as Macromatix, Paylocity, Intellicasting, Kronos, ADP, and CMX1.
- Trained and developed high-performing teams while driving marketing initiatives to promote sales growth.
- Conduct weekly manager meetings, audits, and inventory checks to ensure system integrity.
- Oversee inventory management, food safety, and quality control ensuring GMP and FIFO compliance daily.
- Coordinated ordering and supplier relations for produce and Sysco, ensuring timely inventory replenishment.
- Maintained financial accuracy through bank deposits, safe counts, payables, and receivables.
- Execute daily opening and closing tasks, including food prep and equipment maintenance and continuous operational uptime.
- Supervised food preparation and customer service, maintaining quality and speed, especially during peak hours.
- Support counter operations by greeting customers, taking orders, handling payments, and verifying order accuracy.
- Oversee delivery routing, supervising drivers to ensure timely and efficient service.
Skills
- Restaurant and Operations Management
- HR Operations & Payroll
- Team leadership
- Employee relations
- Customer service management
- Staff Training & Leadership
- Multi-Unit Operations
- Inventory & Cost Control
- Cash Handling & Financial Accuracy
- Labor management
- Operational Compliance
- Process improvement
- Operational Excellence
- COG's (Cost of Goods)
- Hiring and onboarding
- Assignment delegation
Timeline
Area/Operation Manager
Jimmy John’s
12.2017 - Current