Denise Kowlessar
Pomona,CA
Summary
Dependable Property Manager with experience overseeing various types of properties. Strong knowledge of income tax credits, Section 8 requirements and recertification vouchers. Successful in maximizing rent collection and managing outstanding tenant issues with focus on retention.
Overview
11
11
years of professional experience
Work History
Property Manager
A Community Of Friends
Los Angeles , CA
05.2015 - 05.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Decreased operating costs Number% by implementing cost control procedures.
Property Manager
Skid Row Housing Trust
Los Angeles , CA
02.2010 - 05.2015
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained sufficient number of units market-ready for lease.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Annual Recertifications
- Regulatory Compliance: CTCAC, HOME, Tax Credits
- Process Legal paperwork
- Bank Deposits
Intern Counselor
Patterns For Women & Children. BHS
Hawthorne , CA
03.2009 - 02.2010
- Applied variety of psychological methods and techniques in screening, assessment, and evaluation of clients.
- Counseled clients to help understand and overcome personal, social and behavioral problems.
- Maintained up-to-date clinical documentation via electronic recordkeeping systems.
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Group Facilitation & Group Notes
- Screen Intakes
Administrative Assistant/Receptionist
Epiphany Hair Studio
W. Hollywood , CA
03.2002 - 06.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Alcohol & Drug Counseling
ICDC COLLEGE
Lawndale California Campus02.2009
Skills
- Customer Satisfaction
- Complaints Investigation
- Monthly Fee and Payment Collection
- Grounds and Facility Inspection
- Tenant and Owner Liaising
- Policy and Procedure Writing
- Maintenance Oversight
- Active Listening
- Worker Training
- Performance Assessment
- Disturbance Handling
- Dispute Handling
- Daily Progress Reports
- Tenant Screening
- Property Management Systems
- Rent Collection
- Property Tours
- Affordable Housing Programs Knowledge
- Background Check Investigations
- Fair Housing Mandates
- Staff Meetings
- Dependable and Consistent
- Customer Relations
- Safety Regulations
- Screening Processes
- Security Deposit Refunds
Timeline
Property Manager
A Community Of Friends
05.2015 - 05.2018
Property Manager
Skid Row Housing Trust
02.2010 - 05.2015
Intern Counselor
Patterns For Women & Children. BHS
03.2009 - 02.2010
Administrative Assistant/Receptionist
Epiphany Hair Studio
03.2002 - 06.2004
Alcohol & Drug Counseling
ICDC COLLEGE