Diana Laughlin
Madison,AL
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Property Manager
Lewis Investments
10.2025 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
CONSULTANT
Self Employed
05.2025 - 08.2025
- Developed successful solutions tailored to clients' specific needs.
- Utilized strong communication skills when interacting with clients or colleagues both verbally and written.
- Implemented process improvements resulting in increased efficiency throughout the organization.
- Worked as consultant to fill in when needed
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
RESORT GENERAL MANAGER
CRR Hospitality
01.2025 - 04.2025
- Worked directly with three owners
- 184 sites and 25 Tiny homes
- Marketing and building relationships with locals
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Certifications with beverage and alcohol
- Camp Spot Reservations
AREA GENERAL MANAGER
Blue Water Hospitality / Jetstream Properties
01.2021 - 12.2024
- Monitored customer feedback surveys on a regular basis to assess customer satisfaction levels.
- Hands on Manager build out and start up resorts
- Performed regular reviews of financial statements as well as monthly profit and loss reports.
- Weekly meetings with department heads to review progress towards goals set forth in the business plan.
- New book Reservations System.
- Conducted thorough analysis of competitors'' strategies allowing us to stay ahead of market trends resulting in competitive advantage.
- Implemented effective cost control measures that led to significant reductions in operational expenses while maintaining high-quality service standards.
- Spearheaded talent acquisition strategies resulting in attracting top talent that drove organizational success.
- Exceeded revenue targets by effectively managing budgets, resources, and financial performance metrics.
ASST RV RESORT MGR
Horizon
09.2020 - 01.2021
- Analyzed customer feedback data to identify areas for improvement in services offered by the resort.
- Lead a team of personnel in providing excellent guest services including check-in and check-out process and housekeeping services.
VICE PRESIDENT COMMERCIAL & RESIDENTIAL
Laughlin & Laughlin LLC
05.1995 - 09.2020
- Participated in budgeting activities including forecasting costs and analyzing variances.
- Compiled data from various sources for monthly presentations to the CEO.
- Prepared agendas, took notes, and distributed minutes at staff meetings.
- Time Management
- Team Building
- Surveys
- Coordinating
- Coaching And Mentoring
- Teamworking
- Safety Principles
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
CLINIC SCHEDULER
Huntsville Orthopedic Associates
05.1989 - 05.1995
- Implemented strategies designed to reduce wait times for elective surgeries while maintaining safety standards.
- Maintained up-to-date knowledge of coding regulations as they relate to insurance reimbursement for surgical procedures.
- Collaborated with surgeons and anesthesiologists to ensure proper coordination of resources needed for each procedure.
- Assisted in the development of staff training materials to ensure consistent scheduling practices across all clinic locations.
Education
PRE NURSE -
Baptist College of Health Sciences
Memphis, TNSkills
- Accounting
- Agenda Development
- Analytical
- Building Codes
- Construction
- Decision Making
- Housekeeping
- Customer Service
- Communication
- Customer Satisfaction
- Performance Management
- Sales
- Financial Management
- Forecasting
- Leadership
- Hospitality
- Problem Solving
- Leadership Development
- Presentations
- Social Media
- Stock Control
- Surgical Procedures
- Time Management
- Team Building
- Surveys
- Coordinating
- Coaching And Mentoring
- Teamworking
- Safety Principles
- Property management expertise
- Customer service-focused
Certification
- Osha Construction
- ADA build outs
- Alcohol / Food Safety
Timeline
Property Manager
Lewis Investments
10.2025 - Current
CONSULTANT
Self Employed
05.2025 - 08.2025
RESORT GENERAL MANAGER
CRR Hospitality
01.2025 - 04.2025
AREA GENERAL MANAGER
Blue Water Hospitality / Jetstream Properties
01.2021 - 12.2024
ASST RV RESORT MGR
Horizon
09.2020 - 01.2021
VICE PRESIDENT COMMERCIAL & RESIDENTIAL
Laughlin & Laughlin LLC
05.1995 - 09.2020
CLINIC SCHEDULER
Huntsville Orthopedic Associates
05.1989 - 05.1995
PRE NURSE -
Baptist College of Health Sciences