Denise Langston
Woodland,CA
Summary
Customer-focused professional with expertise in retail operations and problem-solving. Excelled in assisting customers with product selection, processing transactions, and maintaining store organization. Managed inquiries and resolved complaints to enhance customer satisfaction and loyalty. Operated machinery, including forklifts, while ensuring compliance with safety regulations.
Overview
2
2
years of post-secondary education
29
29
years of professional experience
Work History
Private caregiver, & housekeeper
D.K.Farms
Woodland, CA
08.2007 - 12.2024
- Personal health care
- Assisting with personal Hygiene
- Organization of Medication
- Attending some Dr.Appointments.
- Performed regular housework to maintain a clean and safe living environment
- Laundry, clothing & bedding
- Some yard work
- Coordinated details for special events and gatherings to create memorable experiences
Delivery driver, counter retail sales
King Soopers
Woodland, California
12.1995 - 02.2022
- Curtesy Clerk
- Customer service
- Maintenance Clerk
- Bakery Clerk
- Grocery Clerk
- All Purpose Clerk Top Pay
- All Purpose Grocery Clerk Top Pay
- Gathered shopping carts and maintained neat front end courtesy areas.
- Assisted customers with carryout service and loaded groceries into vehicles.
- Returned merchandise to proper aisles and organized misplaced store items.
- Cleaned spills and maintained safe walkways throughout front end areas.
- Supported cashiers by bagging groceries and handling customer purchases carefully.
- Answered customer questions and directed shoppers to departments and services.
- Removed trash and stocked bagging stations with supplies and materials.
- Followed store procedures while supporting courteous service across front end operations.
- Greeted customers and provided friendly customer service.
- Assisted customers in locating items throughout the store when necessary.
- Organized the front end of store to maintain a clean and orderly appearance.
- Answered customer inquiries following company service policies and procedures.
- Processed returns, exchanges, and service requests with careful accuracy.
- Documented customer interactions and case details in service records.
- Explained product information, pricing, and service options to customers.
- Handled difficult calls with patience, professionalism, and clear communication.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered King Soopers grocery orders to customers with careful, courteous service.
- Loaded delivery vehicles with groceries, bags, and temperature-controlled items.
- Verified order accuracy against store pick lists and customer instructions.
- Monitored safety supplies and supported compliance with facility procedures.
- Maintained a clean work environment by disposing of waste properly according to safety regulations.
- Operated various types of heavy machinery including forklifts, cranes, lifts.
- Stocked bakery displays with fresh bread, pastries, and packaged desserts.
- Assisted customers with product selection and bakery department questions.
- Wrapped, labeled, and dated baked goods for case presentation.
- Rotated inventory to maintain freshness and proper product flow.
- Cleaned service counters, display cases, and bakery work areas.
- Followed bakery safety, sanitation, and food handling procedures.
- Supported bakers with tray setup, ingredient restocking, and prep tasks.
- Monitored display presentation to keep store bakery section organized and appealing.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Labeled bakery items by inputting data into digital weighing machine.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Listened to guests to understand needs and help each person select optimal products and services.
- Received incoming shipments of ingredients and supplies for baking operations.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Operated point-of-sale system to receive cash or credit card payments and issue receipts.
- Greeted customers, answered questions and provided product knowledge.
- Managed customer complaints and resolved issues in a timely and professional manner.
- Processed cash, credit, and debit transactions accurately at register
- Greeted customers and answered questions with a friendly service approach
- Balanced cash drawer and resolved register discrepancies during shift close
- Scanned merchandise and verified prices at point of sale
- Handled returns, exchanges, and refunds following store policies
- Packed purchased items and organized bags for customer convenience
- Maintained clean checkout area and stocked nearby supplies
- Coordinated with store team to support smooth front-end operations
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to social distancing protocols and wore mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Stocked merchandise on sales floor during overnight retail store shifts.
- Unloaded freight and moved pallets to backroom storage areas.
- Rotated stock using first in, first out product handling.
- Faced shelves and organized aisles for next-day customer shopping.
- Identified damaged goods and reported them to supervisor for return.
- Operated pallet jacks and forklifts to move products throughout warehouse.
- Maintained cleanliness of work areas throughout shift.
- Stored merchandise in designated areas within the store or warehouse facility.
- Issued supplies, materials and products to team members based on information from requisitions.
- Tracked outgoing orders to provide shipping status to customers.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Read orders to verify attributes and quantities of merchandise.
Education
Bachelor of Science - Pre- Requirements
Aurora Community College
Aurora, Co 07.2004 - 09.2006
General Education Degree
Denver, COTimeline
Private caregiver, & housekeeper
D.K.Farms
08.2007 - 12.2024
Bachelor of Science - Pre- Requirements
Aurora Community College
07.2004 - 09.2006
Delivery driver, counter retail sales
King Soopers
12.1995 - 02.2022
General Education Degree