Denise Lester
Urbandale,IA
Summary
Dynamic Booking Clerk with proven expertise at Polk County Sheriff's Office, enhancing booking accuracy and efficiency. Skilled in data entry and scheduling coordination, I developed procedures that significantly reduced errors. A collaborative team player, I excel in problem-solving and customer service, ensuring seamless operations in high-pressure environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Booking Clerk
Polk County Sheriff's Office
10.2008 - Current
- Process booking requests efficiently, ensuring accurate data entry into law enforcement systems.
- Coordinate inmate transfers, maintaining compliance with legal and procedural requirements.
- Manage scheduling of court appearances, optimizing workflow for legal proceedings.
- Assist law enforcement officers by providing timely information regarding inmate status and bookings.
- Develop procedures to enhance accuracy in booking records, reducing errors significantly.
- Train new staff on booking protocols and operational software, improving team performance and efficiency.
- Support colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
Education
No Degree - Education
Grandview University
Des Moines, IANo Degree - EMT 1A
Grossmont ROP
San Diego, California01-1990
No Degree - Dental Assistant / Office Management
Des Moines Area Community College
Ankeny, IA06-1986
High School Diploma -
Des Moines Technical High School
Des Moines, IA05-1985
Skills
- Office administration
- Reservation software expertise
- Data entry proficiency
- Accuracy and precision
- Scheduling coordination
- Calendar management
- Quick thinking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
Accomplishments
- Achieved successful turnover by introducing new ATIMS for all jail tasks.
Certification
- Certified CPR / AED training
- De-escalation specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Booking Clerk
Polk County Sheriff's Office
10.2008 - Current
No Degree - Education
Grandview University
No Degree - EMT 1A
Grossmont ROP
No Degree - Dental Assistant / Office Management
Des Moines Area Community College
High School Diploma -
Des Moines Technical High School