Denise Littlejohn
Tulsa,OK
Summary
Highly motivated professional with extensive entrepreneurial and management experience. Demonstrates exceptional ability to build and maintain professional relationships with co-workers, staff, and clients while effectively overseeing administrative and sales teams. Thrives both as an independent manager and as a collaborative team member. Applies strong business acumen and decisive judgment to consistently surpass organizational goals.
Overview
12
12
years of professional experience
Work History
Cannabis Retail Store Manager
Aromatic RX
Tulsa, OK
02.2020 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Streamlined communication channels, improving information flow and decision-making speed.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Owner/Director
Small Smiles Childcare Center
Goldsboro, NC
03.2013 - 12.2019
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Hired and trained new department managers to increase team oversight and productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
Education
Associate of Applied Science - Medical Office Administraion
Wayne Community College
Goldsboro, NC05-2018
Skills
- Hiring and Training
- Sales Leadership
- Merchandise Strategizing
- Store Opening and Closing
- Sales Growth
- Promotional planning
Timeline
Cannabis Retail Store Manager
Aromatic RX
02.2020 - Current
Owner/Director
Small Smiles Childcare Center
03.2013 - 12.2019
Associate of Applied Science - Medical Office Administraion
Wayne Community College
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