Denise McGland
Woodbridge,US
Summary
Over 39 years of federal service as a federal employee and military service. Retired from the U.S. Army after serving over 20 years of active duty. Section 508 Program Manager, working with Department webmasters to ensure that all policy documents remain available to the Department in formats that provide equal access to persons with disabilities and accessible to the public. Assessed, analyzed, and identified areas of concern for documents that are not Section 508 compliant; conducted technical reviews of documents, including editing, proofreading, and maintaining quality control of technical papers; examined final products for accuracy, consistency, and quality; Assisted in developing and maintaining consistent editorial standards of style and format; remediated large volumes of MS Office (Word, Excel, PowerPoint), and PDF documents; expertise in delivering web accessibility and document remediation training sessions targeting a customer base of varying technical skill sets.
Overview
16
16
years of professional experience
Work History
Section 508 Program Manager
Department of Education
10.2019 - Current
- Manage the Section 508 Program and ensured that all information, communications technology are accessible and available to members of the public, this includes but is not limited to software, websites, and electronic media
- Create and host training on how to remediate documents for accessibility for posting on the web
- This includes but not limited to videos with closed and open captions, audio, and video transcripts
- Approve Best Meets Exceptions, work and meet with vendors in the development of their products and provide accessibility standards required to pass 508 testing
- Working with a 508 Testing team, conduct a hybrid testing method using tools such as AXE, ANDI, JAWS, NVDA when testing websites and for testing electronic media Microsoft Products, Common Look Office, Common Look PDF, Color Contrast Analyzer and Adobe Premiere for testing videos
- As a Contracting Officer Representative, coordinated, prepared, and submitted the documentation required to solicit a new Content Accessibility Support Team, conducted timely onboarding and offboarding of contract personnel which included IT equipment setup/support, network access
- Ensure that applicable Section 508 accessibility standards in requirements and acquisition planning documents and agreement are included in Performance Work Statements and Statement of Work
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Coach team members on productivity strategies to accomplish challenging goals.
- Increase customer satisfaction through effective communication of program goals and expectations.
- Manage and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
Web Designer/508 Specialist
Department of Education
05.2011 - 10.2019
- Prepared and test documents to ensure compliance with Section 508 requirements; analyzed and corrected documents for 508 compliance; used software tools to identify errors in document structure, headings, reading order, images, charts and tables, and hyper-links; prepare templates for authors to use in document preparation; created accessible PDF forms; and stays current on Section 508 policy and federal agency accessibility checklists; research and maintain knowledge of Section 508 requirements; create PDF, DOC, Word, PowerPoint and email based Section 508 compliant documents; convert Word documents to compliant PDF documents
- Ensured 508 compliance on all ACS/Handbooks documents; review all posted directives on internal and external Department sites for compliance and if needed conducted periodic updates to ensure compliance
- Reviewed and updated non-compliant documents
- Provided exceptional customer service, possess ability to effectively utilize available tools and resources to resolve issues; able to effectively manage multiple projects and priorities and able to work both independently and in a team environment
- Maintained three websites and ensured that all documents are 508 compliant
- Configured templates for clients to easily customize
- Developed training materials to enhance staff proficiency and productivity.
- Configured templates for clients to easily customize.
- Delivered services as web developer and webmaster, acting as project manager for platform transition.
Departmental Directive Management Officer
Department of Education
05.2011 - 01.2019
- Established requirements and procedures governing the Administrative Communications System (ACS) and its contents; developed ACS-related training materials; coordinated and conducted training for ACS writers, reviewers, Directive Liaison Officers (DLOs), and other Department employees; worked with DLOs to develop listings of various Principal Office processes and policies which should be included in ACS
- Created and maintained database to track status of each directive; prepared workflow diagrams to reflect the ACS directive process; conducted periodic meetings with DLOs, program managers and senior level managers; provided procedural advice to DLOs on developing and maintaining ACS documents; met as needed with DLOs to keep them abreast of changes and improvements in the ACS; provided technical assistance to DLOs throughout the ACS process, granted extensions to DLOs for comments on or the submission of ACS documents, and provided advice and/or help as needed or upon request
- Convened meetings to resolve issues where disagreements persist between Principal Offices; issued the appropriate ACS document cancellation notice when notified to do so by an originating office; maintained electronic and hard copies of ACS documents, and provided status reports, updates, and hardcopy ACS documents upon request
- Established performance metrics and monitored progress toward goals, ensuring timely adjustments were made as necessary for optimal results.
- Streamlined internal processes for better communication between departments, enhancing overall operational efficiency.
Management and Program Analyst
Department of Education
12.2008 - 05.2011
- Performed analysis and advisory assignments related to the effectiveness of government programs and/or the efficiency of the management of government operations
- Developed new methods, organizational structures, and management processes
- Counseled and advise program managers on methods and procedures, management surveys, management reports, and control techniques
- Interfaced with ED principal Offices in implementing the Departmental Records Management and Privacy Programs and managing Principal Office records according to the National Archives and Records Administration (NARA) approved records disposition schedules
- Provided bi-weekly feedback either orally or in writing regarding the progress of ongoing assignments
- Alerted supervisor of any potential issues that would delay progress and/or completion of projects
- Provided expert assistance to ED and contractor staff in complying with privacy protection statutes, regulations, and policies
- Provided consultant-type telephone, written, and in-person guidance; prepare and provide user-friendly templates; and provide feedback for initial drafts of compliance documents
- Conducted initial and final reviews of draft compliance documents, i.e., SORNs, PTAs, PIAs, and CMAs for content and format
- Created and maintained databases to monitor and track deadlines, progress, status, and to house compliance documents
Education
Some College (No Degree) - Paralegal
North Central Institute
Fort Jackson, SCNorman Thomas High School
Manhattan, NY06.1984
Skills
- Documentation management
- Team leadership
- Decision-making
- MS office applications
- Program leadership
- Knowledge of
- Microsoft Office and computer software, Adobe Acrobat Pro, Adobe Photoshop, Adobe Premier, Camtasia, Articulate, Common Look Office, Common Look PDF, Able to make tough decisions in stressful situations, Able to perform multiple tasks
Timeline
Section 508 Program Manager
Department of Education
10.2019 - Current
Web Designer/508 Specialist
Department of Education
05.2011 - 10.2019
Departmental Directive Management Officer
Department of Education
05.2011 - 01.2019
Management and Program Analyst
Department of Education
12.2008 - 05.2011
Some College (No Degree) - Paralegal
North Central Institute
Norman Thomas High School
Additional Information
- ACCOMPLISHMENTS Collaborated with team of nine in applying the standards of Section 508 of the Rehabilitation Act in ensuring that all content posted on the web is accessible for people with disabilities, this includes web testing, document remediation, software testing, video and audio files. Source file was selected by the General Service Administration (GSA) to be listed on their Section508.gov Content Contribution. Recognized by GSA as a Content Contributor for the Department of Education: Denise McGland Contributor Biography | Section508.gov (https://www.section508.gov/contributors/mcgland-denise.html) Achieved the maximum maturity for the Fiscal Year (FY) 2024 Governmentwide Section 508 Assessment on the General Services Administration (GSA), in consultation with the Office of Management and Budget (OMB). Have received maxium results for the past 6 cycles. Sought out by other federal agencies on how to improve their programs. Researched and met with vendors on obtaining new technology tools to improve the quality of service provided to our customers. Some tools included CommonLook Office, CommonLook PDF, Articulate, and Camtasia. These tools have cut down the time required to remediate content.
Languages
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