Denise Loadholt
Barnwell,SC
Summary
Results-driven professional with expertise in customer service and team collaboration. Skilled in strategic thinking and problem-solving, enhancing customer satisfaction and operational efficiency.
Detail-oriented Assistant Manager with experience in optimizing workflows and enhancing team performance. Proven ability to develop effective processes, improve customer satisfaction, and drive strategic initiatives for operational excellence.
Professional sales-focused manager with 15 years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance.
Overview
17
17
years of professional experience
Work History
Senior Assistant Manager
Security Finance
Allendale Sc
04.2022 - 04.2026
- Oversaw daily operations, ensuring compliance with company policies and regulations.
- Led training sessions for new staff, enhancing team efficiency and service quality.
- Developed and implemented process improvements to optimize workflow efficiency.
- Managed customer accounts, resolving inquiries to enhance client satisfaction and retention.
- Analyzed financial reports, identifying trends to inform strategic decision-making.
- Collaborated with cross-functional teams to streamline operational procedures and reduce costs.
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Developed and implemented strategies for continuous improvement, resulting in increased operational effectiveness.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Participated in industry conferences to stay current with market trends, applying newfound knowledge to improve company practices effectively.
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Home Health Caregiver
Ropheka Cares
Orangeburg, SC
07.2020 - 12.2022
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with medication management, promoting adherence to prescribed treatments.
- Developed and implemented individualized care plans tailored to client needs.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Collaborated with families to address concerns and improve overall care experience.
- Streamlined documentation processes, enhancing accuracy of client records and reports.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Assisted disabled clients to support independence and well-being.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Continuously expanded caregiving knowledge by attending professional development workshops and staying informed about relevant industry trends.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Monitored changes in clients' conditions to report concerns to supervisor.
Cashier
Brown's Iga
Allendale, SC
05.2011 - 04.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries, ensuring satisfaction and repeat business.
- Organized merchandise displays to enhance store layout and visibility.
- Trained new cashiers on procedures and best practices for customer service.
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Resolved customer complaints swiftly, fostering a positive shopping environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Enhanced shopping experience, provided product information and location assistance.
- Increased sales of promotional items by informing customers about current offers.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Reduced processing errors by meticulously following transaction procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Front Desk Receptionist
Hilton Hotel & Resorts
Columbia, SC
05.2013 - 02.2021
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated guest reservations using Hilton's property management system to enhance service delivery.
- Trained new front desk staff on customer service protocols and hotel procedures for consistent guest experience.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and enhancing customer satisfaction.
- Implemented process improvements that streamlined communication between departments, improving operational efficiency.
- Supervised daily front desk activities, maintaining high standards of professionalism and hospitality among staff members.
- Collaborated with management to identify areas for improvement in guest services, driving strategic initiatives for enhanced performance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Field Representative
Us Department of Commerce
Columbia, SC
07.2009 - 02.2011
- Conducted field surveys to gather data for economic analysis and policy development.
- Collaborated with local stakeholders to assess regional economic conditions and trends.
- Analyzed and reported findings to inform strategic decisions within the department.
- Developed outreach programs to enhance public understanding of commerce initiatives.
- Completed paperwork in full, on time, and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
Education
Associate of Science - Criminal Justice
Denmark Technical College
Denmark, SC05-2003
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Team motivation
- Strategic thinking
- Verbal and written communication
- Money handling
- Decision-making
- Customer relations
- Team building
- Goal setting
- Sales growth
Timeline
Senior Assistant Manager
Security Finance
04.2022 - 04.2026
Home Health Caregiver
Ropheka Cares
07.2020 - 12.2022
Front Desk Receptionist
Hilton Hotel & Resorts
05.2013 - 02.2021
Cashier
Brown's Iga
05.2011 - 04.2022
Field Representative
Us Department of Commerce
07.2009 - 02.2011
Associate of Science - Criminal Justice
Denmark Technical College