DENISE LUPERCIO
Chula Vista,CA
Summary
Motivated professional with over four years of experience in customer service and office administration. Highly skilled in working in fast-paced and changing environments. Able to perform various tasks, such as conferring with customers by telephone or in-person to provide information. Bilingual, fluent in English and Spanish. Capable of working well individually and as part of a team and always ready to master new things. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
9
9
years of professional experience
Work History
VITA Coordinator
MAAC
09.2024 - 08.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Organized spaces, materials and catering support for volunteers.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Utility Specialist
MAAC
10.2023 - 01.2024
- Responded to calls during utility emergencies
- Maintained detailed records of all work performed, providing accurate documentation for audit purposes or future reference when troubleshooting issues.
- Verified all documents for LIHEAP program
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pre-screening Coordinator
San Diego FerAlity
01.2021 - 06.2022
- Managed database systems to ensure accurate tracking of patient information, test results, and follow-up appointments.
- Improved screening processes by implementing new technologies and coordinating with various departments.
- Monitored inventory levels of supplies needed for screenings while maintaining cost-effective purchasing strategies.
- Facilitated clear communication between patients, healthcare providers, insurance companies, and other stakeholders throughout the entire screening process.
- Ensured compliance with federal, state, and local regulations pertaining to health screenings and patient privacy concerns.
- Increased efficiency within the department by regularly reviewing workflow processes and making adjustments as needed.
- Entered data, generated reports, and produced tracking documents.
- Proofread and edited documents for accuracy and grammar.
Patient Care Coordinator
Hear USA
09.2019 - 11.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Customer Service Rep
Antac
09.2015 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Created and maintained detailed database to develop promotional sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies and services.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Education
Associate in Business Admin -
Southwestern College
Chula Vista, CAHigh School Diploma -
Montgomery High School
San Diego, CA01.2007
Skills
- Filing
- Excel, Microsoft Word, PowerPoint
- Data Entry
- Time Management
- Conflict resolution
- Attention to detail
- Teams, Zoom
- Coordination
- Critical Thinking
- Social Perceptiveness
- Monitoring
- Judgment and decision-making
- Flexible
- Bilingual (Spanish)
- Relationship Building
- Work Planning and Prioritization
- Project Coordination
- Project Support
Languages
Spanish
Limited Working
Timeline
VITA Coordinator
MAAC
09.2024 - 08.2024
Utility Specialist
MAAC
10.2023 - 01.2024
Pre-screening Coordinator
San Diego FerAlity
01.2021 - 06.2022
Patient Care Coordinator
Hear USA
09.2019 - 11.2021
Customer Service Rep
Antac
09.2015 - 06.2019
Associate in Business Admin -
Southwestern College
High School Diploma -
Montgomery High School
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