Denise Marrone
Mount Pleasant,WI
Summary
With a proven track record at CSL Plasma, I excel in team building and critical thinking, enhancing operational efficiency and safety. My background in nursing and pharmacy, combined with compassionate patient care, drives quality improvements and positive outcomes, showcasing my dedication to healthcare excellence and customer support.
Overview
9
9
years of professional experience
Work History
Medical Operations Supervisor
CSL Plasma
10.2023 - Current
- Coordinated and communicated with managment team to provide direction and guidance with day-to-day operations
- Reviewed reports to assure proper staffing to meet company and donor needs
- Coordinated with the Center Physician (CP) to assure employees remained compliant with CLIA and company standards
- Assured updates to procedure were followed and collaborated with Quality department for clarification as needed
- Counseled donors on how to have a positive experience, as well as on following center rules and addressing concerns.
- Identified opportunities for team building and process improvements
- Monitored and evaluated the performance of medical and reception staff, and compliance with company procedures. Collaborated with senior management team to set goals for department performance
Medical Staff Associate
CSL Plasma Center
08.2022 - 10.2023
- Health assessments and health history documentation for new and current donors to determine suitability to donate per Medical Staff Reference (MSR), Standard Operating Procedures (SOP), and the Center Physician (CP).
- Ensuring the safety of the donor and the recipient of the plasma.
- Emergency response to donor adverse events and follow-up, in conjunction with communications to the Center Physician and EMS as needed.
- Coordinating with team members to tend to the needs of the business.
- Cross-trained as a Reception Technician and Donor Support Technician to become more proficient in various business aspects and provide greater customer experiences.
- Administering immunizations.
- Education for donors to help ensure successful donations.
- Evaluation and communication of test results, and donor suitability, per SOP.
- Ensuring supplies meet standards, and work areas are maintained to HSE and OSHA standards.
Licensed Practical Nurse
Mend Correctional Care
11.2019 - 08.2022
- Collected and documented vital signs to track current patient conditions and expected outcomes.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated concerns regarding patients' status, care and environment to nursing staff and Providers.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Interviewed patients to obtain medical history.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Observed strict confidentiality and safeguarded all patient-related information.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Inserted, cared for and removed patients' catheters and monitored fluid output.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
Licensed Practical Nurse
Premier Medical Staffing Services
08.2019 - 11.2019
- Same as MEnd Correctional. Both were at Racine County Jail. Started as a contracted employee with Premier then Hired full time with MEnd
Licensed Practical Nurse
Advanced Pain Management Group
02.2018 - 11.2019
- Collected and documented vital signs to track current patient conditions.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered patient and family questions to educate on optimal treatment procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted physicians with examinations, procedures, and patient scans during diagnostic and treatment processes. As well as drawing and assisting with administering pain medications.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Interviewed patients to obtain medical history.
- Used sterile techniques to prepare patients for procedures.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Observed strict confidentiality and safeguarded all patient-related information.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Scheduled follow-up visits and referals.
Pharmacy Technician
Walgreen's Pharmacy
04.2016 - 03.2017
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Verified prescriptions and drug labels, documents and packages.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
Education
Practical Nursing
Gateway Technical College
Kenosha, WI01.2018
Skills
- Reliable and Eager to Learn
- Patient Triaging and Care
- Team Building
- Multi-Tasking and Prioritization
- Time Management
- Critical Thinking
- Empathetic and Compassionate
- Customer Relations and Support
- Accurate and Reliable Documentation
- Assuring Safety and Quality
Denise Susann Marrone-LPN
262-960-5744
1533 Prairie Dr.
Mount Pleasant, WI 53406
Timeline
Medical Operations Supervisor
CSL Plasma
10.2023 - Current
Medical Staff Associate
CSL Plasma Center
08.2022 - 10.2023
Licensed Practical Nurse
Mend Correctional Care
11.2019 - 08.2022
Licensed Practical Nurse
Premier Medical Staffing Services
08.2019 - 11.2019
Licensed Practical Nurse
Advanced Pain Management Group
02.2018 - 11.2019
Pharmacy Technician
Walgreen's Pharmacy
04.2016 - 03.2017
Practical Nursing
Gateway Technical College
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