Denise Matsuno M.A.Ed.
Frisco,TX
Summary
Motivated financial training expert with a proven history of developing and implementing compliance training for banking professionals. Skilled in navigating complex information and fostering skill development. A dynamic and innovative communicator adept at achieving leadership objectives.
Overview
29
29
years of professional experience
Work History
Compliance Training Manager, AVP
Independent Financial
10.2022 - Current
- Developed and administered the annual compliance training program for the Bank
- Elevated annual compliance completion rates steadily each year, reaching a peak of 98.8% in 2024 by implementing an efficient reporting approach.
- Collaborated with compliance officers to design regulatory compliance courses and quizzes that measured employee understanding.
- Conducted needs analysis and selected vendor compliance training courses, then distributed them and generated annual program campaign courses in the Workday Learning Management System.
- Ensured a 100% completion rate for the annual compliance program by monitoring progress and regularly generating reports for regulatory exams.
- Implemented automation of the reporting process through a dashboard by 2024 Q1.
Senior Training Specialist
Caliber Home Loans, Inc
01.2017 - 08.2022
- Created and delivered two-week onboarding program for Retail Mortgage Processors to familiarize new hires with retail loan processing
- Note: After 30-days on the job funded $106,943,378.00 in volume and 311 units
- Decreased instructor utilization use and increase speed of new hire training by creating a Closer/Funder Bifurcated customized learning program
- Developed a compliance procedure to assist Direct-To-Consumer processors in seamlessly implementing Closer approval for issuing initial Closing Disclosures
- Streamlined the document-to-fund process, resolving a three-day bottleneck
- Develop and implement six training courses for technology system updates within a tight 17-day deadline, while also designing customized training loans for specific loan stages
- Created and delivered new hire programs and content for M&A Integration across multiple channels including Advanced Processors for Wholesale, Retail, Direct to Consumer, and Joint Venture.
- Created TRID compliance videos using Camtasia to educate on mortgage compliance regulations.
Senior Training Associate
Capital One Bank
06.2015 - 01.2017
- Designed, developed, and delivered role specific ILT/VILT trainings for compliance, loss mitigation, bank operations, and mortgage operations
- Received the Award of Excellence for project managing, consulting with leaders and HR, to build content and deliver the blended Processor/Underwriter role program that decreased company costs and need to reduce FTE
- Created and delivered new FEMA Flood requirements training for processors, underwriters, and loan servicing
- Content received FEMA Satisfactory rating by Legal and Compliance
- Managed courses, class offerings, and reports within the Workday learning management system
Instructor II, AVP
Bank of America
06.2009 - 06.2015
- Delivered training to new hire and contractor employees via diverse business channels in the classroom, virtually, and in blended learning environments
- Consulted with line of business and teach partners to identify training needs
- Delivered training to new hire and contractor employees via diverse mortgage and banking business channels in the classroom, virtually, and in blended learning environments
- Consulted with line of business and educated business partners on how to find training needs and measure success post training
- Reduced six-week Mortgage Customer Service New Hire program to deliver in under four weeks by implementing virtual technology, converting modules to e-Learning saving $76,000 annually
- Manage Oversee the development of global instructors’ virtual training skills and certification by serving as their lead global trainer
Senior Trainer
Indymac Bank
08.2003 - 01.2008
- Conducted monthly training sessions for the Corporate Shared Services, focusing on Underwriting Red Flags, Closer/Funder New Hire Certification, and Texas (a)(6) Certification
- Delivered face-to-face and supervised on-the-job training while ensuring compliance with all relevant requirements
Assistant Vice President-Funding Operations Mgr
Indymac Bank
01.1996 - 01.2000
- Significantly increased sales volume and maximized the bottom-line results while transitioning the company from a home mortgage lender to a full-service bank
- Responsible for operational management, production, and compliance of 65 employees, for the Loan Document, Funding, and Post Closing Departments
- Increased loan funding dollars from $60 million in loan volume per month to over $160 million within 90 days of implementation of my new loan document and funding process
- Increased funded loans from 600 loans to over 1,100 loans monthly
- Saved over $250K annually by lowering cost per loan from $75 to $10
Education
MASTERS IN ADULT EDUCATION AND TRAINING -
UNIVERSITY OF PHOENIX
06.2015
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
UNIVERSITY OF PHOENIX
06.2013
Skills
- Facilitation
- Adult Learning Theories
- Course Development
- Project Management
- Needs Assessment
- New Employee Training
- Consumer Compliance Regulations Training
- Training Needs Analysis
- Written Communication
- Langevin Train the Trainer Certified
- Update and built some content in Camtasia, Rise 360, Articulate365
Timeline
Compliance Training Manager, AVP
Independent Financial
10.2022 - Current
Senior Training Specialist
Caliber Home Loans, Inc
01.2017 - 08.2022
Senior Training Associate
Capital One Bank
06.2015 - 01.2017
Instructor II, AVP
Bank of America
06.2009 - 06.2015
Senior Trainer
Indymac Bank
08.2003 - 01.2008
Assistant Vice President-Funding Operations Mgr
Indymac Bank
01.1996 - 01.2000
MASTERS IN ADULT EDUCATION AND TRAINING -
UNIVERSITY OF PHOENIX
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
UNIVERSITY OF PHOENIX
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