Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Matthews

Fort Lauderdale

Summary

Dynamic Health and Human Services Manager at Eagle County Government, adept at transforming customer complaints into opportunities through exceptional problem-solving and critical thinking. Proven leader with a positive attitude, skilled in training and supervising teams to achieve business goals while ensuring outstanding customer service and organizational efficiency.

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Overview

10
10
years of professional experience

Work History

Health and Human Services Manager

Eagle County Government
10.2007 - 12.2017
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

High School Diploma -

Bishop Grimes HighSchool
East Syracuse, NY

No Degree - Education

University of Dayton
Dayton,OH

No Degree -

Lemoyne College
Syracuse, NY

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible

Timeline

Health and Human Services Manager

Eagle County Government
10.2007 - 12.2017

High School Diploma -

Bishop Grimes HighSchool

No Degree - Education

University of Dayton

No Degree -

Lemoyne College