Nicole Lefebvre
Woodstock,US
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager of Concierge and Resident Health Services
Overlook Communities
03.2018 - Current
- Caregiver scheduling
- Market/sell Private Duty Services
- Created and monitored departmental budget.
- Maintained inventory for office supplies.
- Ensured compliance by regularly reviewing resident documentation.
- Managed routine functions of Wellness Office.
- Coordinate transitions for at-risk residents.
- Reconciled monthly credit card expenses.
- Managed concierge personnel, focusing on recruitment and performance assessments.
- Ensured accurate and timely compensation approvals.
- Efficiently managed visitor reception and telephone communications.
- Ensured efficient service delivery through interdepartmental coordination.
- Serve as an on-call private duty caregiver.
- Ensured consistent availability by covering bi-weekly on-call duties in Private Duty Department.
Office Manager Behavioral Health
Harrington Hospital
11.2012 - 03.2018
- Act as point person for day to day operations at outlaying office locations
- Supervise administrative staff within the satellite offices
- Coordinate Driver Alcohol Education Program in accordance with Massachusetts regulations
- Charge entry
- Insurance verification
- Schedule appointments for psychiatrists and therapists at multiple locations
- Build and manage schedules for all clinical staff
- Answer phones in a busy office setting
- Report patient information to the Massachusetts Virtual Gateway
- Obtain and enter insurance authorizations
Administrative Assistant Wound Care
Harrington Hospital/Diversified Clinical Services
11.2011 - 11.2012
- Verified insurance information and obtained prior authorizations
- Managed physician and nursing schedules as well as patient appointments
- Kept meeting minutes
- Obtained and tracked referrals
- Charge entry
Admissions Clerk-Release of Information Medical Records
Harrington Hospital
04.2004 - 05.2010
- Completed birth certificates in accordance with Massachusetts regulations
- Reviewed patient records for completeness and completed requests for patient medical records
- Member of the closed chart committee
- Collected statistical data for the Department of Vital Records and Statistics
- Distributed and organized information in compliance with HIPAA laws and regulations
Education
Associate -
Skills
- Team leadership
- Time management
- Decision-making
- Staff management
- Relationship building
- Shift scheduling
- Sales techniques
- Budget control
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Performance evaluations
- EMR Systems
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Driver's License
Additionalinformation - Skillssummary
Proficient in multiple hospital order entry and data retrieval programs; including Meditech and Allscripts. 13 years' experience as a medical support specialist. Through knowledge of Microsoft Office. Dedicated to customer service.
Timeline
Manager of Concierge and Resident Health Services
Overlook Communities
03.2018 - Current
Office Manager Behavioral Health
Harrington Hospital
11.2012 - 03.2018
Administrative Assistant Wound Care
Harrington Hospital/Diversified Clinical Services
11.2011 - 11.2012
Admissions Clerk-Release of Information Medical Records
Harrington Hospital
04.2004 - 05.2010
Associate -
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