Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Quote
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Zakariah Abouelfaioud

Woodstock

Summary

Dynamic and results-driven professional with extensive experience at McDonald's Restaurant, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and mentoring staff, while effectively managing cash handling and employee scheduling. Committed to fostering a positive work environment and driving operational excellence.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

McDonald's Restaurant
07.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Certified Swing Manager

McDonald's Restaurant
10.2022 - 07.2023
  • Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
  • Managed employee performance to give guests accurate, efficient and personable service each and every time.
  • Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
  • Enhanced customer satisfaction through consistently providing friendly and efficient service.
  • Trained crew members on how to perform tasks correctly.
  • Provided exceptional customer service while managing busy shifts, resulting in increased return visits from patrons.

Crew Member

McDonald's Restaurant
05.2021 - 10.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Sales Associate

Old Navy
05.2019 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Woodstock High School
Woodstock, GA
05-2020

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Time management
  • Team motivation
  • Staff training and development
  • Task delegation
  • Employee scheduling

Certification

  • Servsafe
  • CM - Certified Manager Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balance

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

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