Summary
Overview
Work History
Education
Skills
Hiking, Zip lining and travel
Timeline
Generic

Denise Mcavoy

Communication Specialist
Dracut,NH

Summary

Astute Communications Specialist with over 31 years of marketing success driving digital and print communications from planning to execution. Creative developer of online and social media content and designer of printed branding materials. Excellent skills using website development tools, email marketing software and customer relationship management software.

Overview

32
32
years of professional experience

Work History

Communications Specialist

Massport
East Boston, MA
10.2013 - Current
  • Handled inbound contacts and provided customer service according to departmental policies and procedures.
  • Improved team efficiency via training in sales, marketing and promotions.
  • Mastered and launched direct marketing techniques to boost brand reach.
  • Stays current with policy/procedural changes and technical enhancements by reviewing weekly update, regulations, and written communications.
  • Observes Company policies and Federal regulations applicable to various aspects of the Communication jobs.

Operations Manager

United Airlines
East Boston, MA
07.1990 - 10.2013
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.

Education

Master of Arts - Communication Specialist

University of Southern New Hampshire
On Line
04.2022 - Current

Bachelor of Arts - Consumer Economics

University of Massachusetts Amherst
Amherst, MA
12.1988

Skills

  • Media Communications
  • Public Relations Strategy
  • Promotion and Advertising
  • Membership Director
  • Graduated with Walt Disney World Diploma
  • Internship with Federal Trade Commission
  • Best of the Best {BOB} member facilitated break out sessions
  • Operation Supervisor on 911
  • Ground Security Coordinator {GSC} trained by the FBI

Hiking, Zip lining and travel

I love experiencing new adventures with my family and friends

Timeline

Master of Arts - Communication Specialist

University of Southern New Hampshire
04.2022 - Current

Communications Specialist

Massport
10.2013 - Current

Operations Manager

United Airlines
07.1990 - 10.2013

Bachelor of Arts - Consumer Economics

University of Massachusetts Amherst

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Denise McavoyCommunication Specialist