Denise McCatty-Davis
Fairmont,NC
Summary
I am an experienced Patient Access Representative that has played a crucial role in ensuring smooth patient experiences and maintaining effective administrative processes within medical settings including Hospitals, Emergency Rooms, and Laboratories. I was often called upon to cover for the Admissions Officer to ensure continuity of coverage and care for all patients.
Overview
12
12
years of professional experience
Work History
Entrepreneur
Home Health Care
Lawrenceville, GA
01.2020 - 04.2024
- Over the past four years, I have served as an independent contractor, specializing in the provision of in-home care services tailored to the geriatric population
- My commitment to delivering compassionate and personalized care has been the cornerstone of my practice
Patient Access Representative II
Piedmont Healthcare
04.2017 - 01.2020
- Check-In and Check-Out: Efficiently check patients in and out during medical appointments
- Phone Support: Handle patient inquiries over the phone and assist with appointment scheduling
- Documentation: Accurately document insurance details, personal information, and payment methods
- Patient File Management: Update patient files and appointment information
- Communication: Relay essential information to other medical staff and liaise with insurance companies regarding coverage, preapprovals, billing, and related matters
Patient Access Representative II
Children’s Healthcare of Atlanta
11.2014 - 03.2017
- Immediate Care Coordination: Arrange for immediate care for Children arriving in the emergency room
- Hospitalization Protocol Compliance: Ensure compliance with patient hospitalization protocols
- Parent and Family Communication: Provide child patients' families with information on hospital procedures, policies, and protocols
- Referral to In-House Services: Refer parents and child patients to appropriate in-house healthcare services
- Insurance liaison: Contacting insurance companies regarding coverage, preapprovals, billing, and other issues
Executive Administration Assistant
St. Joseph Mercy Health System
04.2012 - 04.2014
- Correspondence Handling: Handle emails, phone calls, and other communications on behalf of hospital administrative staff
- Document Preparation: perform quality assurance for the staff to ensure all medical records are updated according to policy and procedures
- Confidentiality and Discretion: Maintain strict confidentiality regarding sensitive information and patient matters
- Coordination and Support: Collaborate with other administrative staff, coordinate patient activity, and provide essential support to clinical staff to ensure smooth patient care
Unit Secretary
Children’s Healthcare of Atlanta
05.2013 - 03.2014
- Patient Assistance: Greet patients upon arrival, assist with inquiries, and guide them to the appropriate department/rooms
- Administrative Support: Handle phone calls, schedule appointments with healthcare providers, and maintain patient records
- In-take Coordination: Collaborate with other departments (Emergency Room, ICU, Operating Room Recovery) to ensure seamless transition of care services
- Supplies Management: Oversee office and medical supplies for the department
Education
BS - Business Management, Sociology
Union College
Lincoln, NETimeline
Entrepreneur
Home Health Care
01.2020 - 04.2024
Patient Access Representative II
Piedmont Healthcare
04.2017 - 01.2020
Patient Access Representative II
Children’s Healthcare of Atlanta
11.2014 - 03.2017
Unit Secretary
Children’s Healthcare of Atlanta
05.2013 - 03.2014
Executive Administration Assistant
St. Joseph Mercy Health System
04.2012 - 04.2014
BS - Business Management, Sociology
Union College