Denise McDonald
I am an experienced Law Enforcement Officer
Glen Burnie,MD
Summary
Dependable and adaptable correctional professional with a strong background in custody and security operations. Experienced in supervising staff, managing detainee intake and release, and coordinating daily paperwork and court preparation. Committed to organized processes, accurate documentation, and effective teamwork.
Overview
34
34
years of professional experience
Work History
Site Coordinator
Meals on Wheels Central Maryland
Baltimore, MD
04.2026 - Current
- Coordinated daily meal site operations for homebound senior nutrition services.
- Scheduled volunteers and staff for meal pickup and distribution.
- Managed client check-ins and meal eligibility records at site.
- received and sorted hot and cold meals along with boxes of frozen meals for delivery drive, counted meals for each route, packed them in coolers and hot bags for volunteers. delivered meals on 1-2 routes during volunteer shortages, ensuring consistent meal distribution.
Correctional Sergeant
Department of Public Safety & Correctional Service
Baltimore, Maryland
05.2001 - 01.2026
- Oversaw custody and security operations at state correctional facility, ensuring safety and compliance with regulations. I have worked the booking area as an acting lieutenant maintaining order and making rounds. When working as a booker, I put the personnel and charge information of the arrestees in the OCMS system , fingerprinting and photographing the arrestees, and if the charge warrants a DNA collection, the system will give a DNA collection message, at which time I would advise the arrestee that I have to collect a DNA sample. If working the female booking area, I strip search the female arrestees and collect their property before booking them. When working in the capacity of a Lieutenant I would make rounds in all the housing units in my building, sign the post orders and log books, collect the daily paperwork. Supervised and prepared detainees for court appearances, facilitating necessary documentation and coordination with legal entities. Problem solving for the officers and detainees that are assigned or housed in the building I am assigned to. Oversaw 18 officers and 460 detainees. Conducted warrant checks and finalized fingerprints for state and local detainers, ensuring accurate processing and return of property prior to release. When assigned to the Intake area, I generate a commitment packet by entering their new charges into the OCMS and DOC systems, check the CJIS and BCJL systems for outstanding/open warrants before the correctional officers get the detainee from the cell to officially commit them to the institution.
- Oversaw daily operations of correctional officers to ensure effective facility management.
- Ensured inmate movement and program activities adhered to established policies.
- Implemented corrective actions to ensure compliance with facility rules and Department of Public Safety standards.
- Supervising correctional officers during daily operations at public safety facilities.
- Monitored inmate movement, housing, and program activities for policy compliance.
- Enforced facility rules and corrective actions within Department of Public Safety standards.
- Supervised correctional officers during daily operations at public safety facilities.
- Monitored inmate movement, housing, and program activities for policy compliance.
- Enforced facility rules and corrective actions within Department of Public Safety standards.
- Supervised correctional officers during daily operations at public safety facilities.
- Monitored inmate movement, housing, and program activities for policy compliance.
- Enforced facility rules and corrective actions within Department of Public Safety standards.
- Supervised correctional officers during daily operations at public safety facilities.
- Monitored inmate movement, housing, and program activities for policy compliance.
- Enforced facility rules and corrective actions within Department of Public Safety standards.
Payment Processor
First Union National Bank
Columbia, Maryland
12.1999 - 04.2001
- Processed deposit, ACH, and wire payments within First Union National Bank operations.
- Balanced daily payment batches for First Union National Bank transaction workflows.
- Verified payment instructions against bank policies and account records.
- Prepared documents and payments for customer accounts, ensuring accurate processing for transactions. Calculated check, credit card, and cash payments, completed deposit slips for customer accounts, and submitted payments to data entry department.
Lockbox Processor
SunTrust Bank Operations
Glen Burnie, Maryland
07.1994 - 12.1999
- Processed lockbox payments for SunTrust Bank Operations using remittance workflows.
- Processed lockbox payments within SunTrust Bank Operations' remittance workflow.
- Opened customer mail and sorted checks, coupons, and correspondence.
- Scanned payment documents into lockbox imaging systems.
Lockbox Processor
Household Finance Corpation
Hanover , MD
11.1992 - 06.1994
- Executed lockbox payment processing to ensure timely daily deposits into customer accounts.
- Processed lockbox payments and remittances for SunTrust Bank Operations.
- Verified payment details against source documents and deposit records.
- Scanned checks and correspondence into imaging systems.
Education
High School Diploma -
Meade Senior High School
Fort George G Meade, MD06-1989
Associate of Applied Science - Legal Studies
Baltimore City Community College
Baltimore, MD10-2026
Skills
- Case management
- Court procedures
- Legal research
- Document preparation
- Records management
- Operational oversight
- Volunteer coordination
- Volunteer coordination
- Fingerprinting procedures
- Booking photographs
- Data entry
- Volunteer coordination
Timeline
Site Coordinator
Meals on Wheels Central Maryland
04.2026 - Current
Correctional Sergeant
Department of Public Safety & Correctional Service
05.2001 - 01.2026
Payment Processor
First Union National Bank
12.1999 - 04.2001
Lockbox Processor
SunTrust Bank Operations
07.1994 - 12.1999
Lockbox Processor
Household Finance Corpation
11.1992 - 06.1994
High School Diploma -
Meade Senior High School
Associate of Applied Science - Legal Studies
Baltimore City Community College