Denise McGlynn
Wilmington,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Tier 2 Tech Expert
Verizon Wireless-Remote
08.2004 - 08.2023
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Assisted customers in identifying issues and explained solutions to restore service.
- Helped large volume of customer calls every day with positive attitude and focus on customer satisfaction
- Offered knowledge to assist team members in offering each customer top-notch support.
- Cultivated interpersonal skills by building positive relationships with others.
Medical Management
Empire Blue Cross Blue Shield
12.2000 - 03.2003
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adhered to HIPPA LAW
- Verified current insurance, and if membership still active
- Typed up all my case managers notes.
- Set up all pre-certifications if needed
- Handled 75 plus client calls per day in an ACD environment-(mostly Dr.'s offices).
- Worked with CPT4 and ICD9 coding
- Handled Calls from various vendors for DME supplies
Education
High School Diploma -
New Dorp High School
Staten Island, NYSkills
- Flexible and Adaptable
- Organizational Skills
- Dependable and Responsible
- Friendly, Positive Attitude
- Troubleshooting
- Customer Service
- Basic Math
Timeline
Tier 2 Tech Expert
Verizon Wireless-Remote
08.2004 - 08.2023
Medical Management
Empire Blue Cross Blue Shield
12.2000 - 03.2003
High School Diploma -
New Dorp High School
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