Denise Melo
Ten Mile,TN
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
15
15
years of professional experience
Work History
Instacart Shopper
Instacart Shoppers
03.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consulted with customers on food selections and custom order requests.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Loaded and unloaded orders at customer's homes or locations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Driver
Uber/Lyft
12.2018 - 03.2020
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Minimized liability by consistently following road rules when driving.
Instructor
Advanced Career Institute
05.2017 - 09.2018
- Instructed students to obtain CDL license
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Oversaw curriculum development and implementation in alignment with best practices.
Truck Driver
Prodrivers
04.2016 - 05.2017
- Operated truck/trailer
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
Truck Driver
Button Transportation
05.2014 - 12.2015
- Operated truck/trailer
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Business Owner
Denise's Catering
12.2008 - 04.2014
- Managed day-to-day business operations.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Education
Truck Driver, CDL License -
Golden State Truck School
Merced, CA05.2014
Administrative Word Processing -
Valley Commercial College
Modesto, CA06.1993
General, High School Diploma -
Roselawn High School
Turlock, CA06.1992
Skills
- Route Planning
- Money Handling Abilities
- Delivery Management
- Customer Service
- Planning and Organization
- Decision-Making
- Attention to Detail
- Verifying Order Accuracy
- Data Entry
- Professional Telephone Demeanor
- Inventory Control
- Driven and Determined
Timeline
Instacart Shopper
Instacart Shoppers
03.2020 - Current
Driver
Uber/Lyft
12.2018 - 03.2020
Instructor
Advanced Career Institute
05.2017 - 09.2018
Truck Driver
Prodrivers
04.2016 - 05.2017
Truck Driver
Button Transportation
05.2014 - 12.2015
Business Owner
Denise's Catering
12.2008 - 04.2014
Truck Driver, CDL License -
Golden State Truck School
Administrative Word Processing -
Valley Commercial College
General, High School Diploma -
Roselawn High School