Denise Mendoza
Los Angeles,CA
Summary
Dynamic Special Education Paraprofessional and Sales Associate with proven expertise in conflict management and collaboration with teachers. At Extera Public Schools, enhanced classroom focus and safety through effective behavior management. Excelled in building customer loyalty at New York & Company. Skilled in IEP compliance and maintaining files, demonstrating exceptional empathy and organizational abilities.
Overview
10
10
years of professional experience
Work History
Special Education Paraprofessional
Extera Public Schools
01.2020 - Current
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
Sales Associate
New York & Company
07.2014 - 12.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Arts - Child Development
California State University, Los Angeles
Los Angeles, CA05-2020
Skills
- Maintaining files
- Conflict Management
- Progress Monitoring
- IEP compliance
- Collaboration with teachers
- Microsoft Office and Docusign
Languages
Spanish
Native or Bilingual
Timeline
Special Education Paraprofessional
Extera Public Schools
01.2020 - Current
Sales Associate
New York & Company
07.2014 - 12.2019
Bachelor of Arts - Child Development
California State University, Los Angeles
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