Courtney Edge
Bogart,GA
Summary
Detail-oriented Medical Billing and Coding professional with expertise in ICD-10, CPT, and HCPCS coding, as well as insurance claim processing and healthcare documentation. Skilled in reviewing medical records, submitting claims, and resolving billing issues while ensuring HIPAA compliance. Committed to delivering accurate and timely reimbursements in fast-paced healthcare environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Malcom Bridge Middle School
Bogart, Georgia
08.2025 - Current
- Assisted students with special needs in classroom activities and transitions to enhance engagement and learning.
- Monitored student behavior and guided interactions to foster a supportive classroom environment.
- Partnered with educators to tailor lessons for diverse learning styles, improving accessibility and comprehension.
Special Education Resource Paraprofessional
Mansfield Elementary School
Mansfield, Ga
08.2023 - 08.2025
- Assisted students with daily activities and academic tasks in the classroom.
- Monitored student progress and behavior during classroom activities.
- Organized and maintained a safe learning environment for all students.
Sped Paraprofessional One-On-One
Flint Hill Elementary School
Oxford, Ga
08.2022 - 08.2023
- Implemented individualized education plans under teacher guidance.
- Monitored student behavior and provided positive reinforcement.
- Facilitated communication between students, teachers, and parents.
Sped Paraprofessional One-On-One
Eastside High School
Covington, Ga
11.2021 - 08.2022
- Assisted teachers in preparing lessons and managing classroom activities to create an effective learning environment.
- Supported students with special needs during instructional activities to foster engagement and understanding.
- Participated in training sessions to develop and implement enhanced support strategies for students.
Substitute Teacher - Long Term
Newton County Board Of Education
Covington, Ga
09.2021 - 11.2021
- Delivered instruction and guidance to students, ensuring continuity of learning in absence of regular teacher.
- Monitored and assessed student progress throughout the day to identify learning needs.
- Facilitated discussions that fostered student engagement and enhanced learning experience.
Customer Service Specialist
Mailboxes Ect.
Conyers, Georgia
05.2021 - 08.2021
- Processed shipping orders using company-specific software, ensuring timely delivery of products.
- Educated customers on available services, improving satisfaction and loyalty at the store.
- Coordinated with team members to address customer requests promptly, enhancing service responsiveness.
Impound Clerk Customer Service
Chancey's Wrecker Service
Conyers, Georgia
01.2021 - 05.2021
- Coordinated vehicle recovery and towing requests from customers and service providers.
- Maintained accurate records of vehicle status and customer interactions in the system.
- Organized files and documentation to support efficient workflow at the office.
Secretary to the General Manager
Maple Street Collision Center
Decatur, Ga
10.2020 - 01.2021
- Managed correspondence and communication between departments.
- Organized files and maintained efficient document retrieval systems.
- Supervised office supplies inventory and placed timely orders.
Office Specalist
Georgia Opthalmologist
Covington, Ga
08.2011 - 08.2012
- Processed insurance claims and payments for billing department, ensuring timely and accurate reimbursement.
- Collaborated with medical staff to facilitate smooth patient flow during office hours.
- Implemented filing systems to improve accessibility of patient documents and information for staff.
- Created spreadsheets to monitor customer service metrics, facilitating analysis of response times and resolution rates.
Medical Billing and Collections Specialist
Pulliam Eye Group
Covington, Ga
08.2000 - 08.2011
- Process medical claims using electronic billing systems efficiently.
- Review patient accounts for accuracy and completeness regularly.
- Communicated with insurance companies to resolve billing discrepancies, enhancing accuracy of claims processing.
- Followed up on outstanding patient balances, achieving timely collections and minimizing financial losses.
- Train new staff on billing procedures and software applications effectively.
- Collaborate with healthcare providers to clarify coding and billing issues.
- Communicated with patients regarding payment plans, overdue balances, and collections issues.
- Responded promptly to customer inquiries regarding billing disputes or discrepancies.
- Followed up on unpaid or denied claims in a timely manner.
- Collaborated with clinical staff and front desk personnel, ensuring accurate coding of services and improving billing accuracy.
- Maintained detailed records of all billing activities in compliance with company policies and procedures.
- Verified patient insurance eligibility and coverage for medical services rendered.
Insurance Verification Specialist
Resurgens Orthopaedics
Conyers, GA
06.2000 - 08.2000
- Verified patient insurance information for accuracy and completeness.
- Communicated with insurance providers to resolve verification issues.
- Maintained organized records of insurance verifications for audits.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
Office Administrative Assistant
Emory Eye Center
Atlanta, Ga
08.1998 - 06.2000
- Maintained accurate patient records, ensuring confidentiality and compliance with regulations.
- Developed efficient filing systems, improving document retrieval speed and accessibility.
- Responded promptly to customer inquiries via email and phone, enhancing customer satisfaction.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
Education
Medical Assisting / Computer Programming Classes
DeKalb Technical College
Covington, Ga08-1998
High School Diploma -
Newton High School
Covington, Ga06-1998
Skills
- Insurance claims
- Medical coding
- Patient billing
- Claims resolution
- ICD-10 coding
- Record keeping
- Time management
- Data entry accuracy
- Problem solving
- Effective communication
- Medical coding guidelines
- Healthcare reimbursement
- Medical billing
- Document management
- Insurance verification
- Claims processing
- Electronic billing
- Patient account management
- Documentation accuracy
- CPT knowledge
- HIPAA compliance
- Denial management
- Medicare and medicaid process
- Files and records management
- Payment posting
- Patient collections
- Billing codes
- Operations support
- Work prioritization
Affiliations
- I do attend Athens Church. I do spend a lot of time playing soccer and softball with my two young daughters.
Certification
- 2022 Summer Academy
2022 NCSS Fallapalooza
2023 A Love For Learning
Timeline
Special Education Paraprofessional
Malcom Bridge Middle School
08.2025 - Current
Special Education Resource Paraprofessional
Mansfield Elementary School
08.2023 - 08.2025
Sped Paraprofessional One-On-One
Flint Hill Elementary School
08.2022 - 08.2023
Sped Paraprofessional One-On-One
Eastside High School
11.2021 - 08.2022
Substitute Teacher - Long Term
Newton County Board Of Education
09.2021 - 11.2021
Customer Service Specialist
Mailboxes Ect.
05.2021 - 08.2021
Impound Clerk Customer Service
Chancey's Wrecker Service
01.2021 - 05.2021
Secretary to the General Manager
Maple Street Collision Center
10.2020 - 01.2021
Office Specalist
Georgia Opthalmologist
08.2011 - 08.2012
Medical Billing and Collections Specialist
Pulliam Eye Group
08.2000 - 08.2011
Insurance Verification Specialist
Resurgens Orthopaedics
06.2000 - 08.2000
Office Administrative Assistant
Emory Eye Center
08.1998 - 06.2000
Medical Assisting / Computer Programming Classes
DeKalb Technical College
High School Diploma -
Newton High School