CPR Certified, Completed OSHA and HIPPA Compliance training courses Proficient with computers, Microsoft Word, Excel, Outlook, OneNote, SharePoint, Microsoft Teams, PowerPoint, and the internet. Great communication skills, written and verbal. Strong ability to work both independently or in a team environment, as well with with diverse backgrounds. Excellent organization skills with strong ability to work hard in a fast-paced environment. Motivated, eager to learn more, punctual, and dependable.
Hi, I’m
Shana Noffke
Appleton,WI
Summary
Overview
11
years of professional experience
Work History
Appleton Area School District
Special Education Paraprofessional
09.2020 - Current
Job overview
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Oversaw class of students in absence of instructor.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
Elite Smiles Dental
Financial Coordinator
08.2019 - 05.2020
Job overview
- Enter in all insurance claims payments
- Create and send out patients statement balances in a timely manner
- Creating and going over financial treatment plans for patients upcoming procedures
- Collecting patient balances
- Answering phones and scheduling patient appointments
Ascension Medical Group
Supervisor of Clinic Operations
10.2018 - 04.2019
Job overview
- Daily supervision of 70+ staff members, and department operations
- Oversee patient care staff, ensure all patients demographics are entered correctly, HIPPA forms up to date, copays are collected, insurance cards are scanned into the EHR
- Weekly report sent to office staff on copay stats and how to improve to meet company standards
- Manages schedule, both employees and Providers, Monitors attendance and overtime of staff
- Verbal coaching when appropriate along with documentation, tracking employee errors/sick calls/unfinished scheduled shifts
- Managing clinic's patient quality metrics such as Colonoscopies, Mammograms, Pneumococcal and Cervical among others
- Ensuring that all staff are completing workflows to meet the standard goals
- Purchase orders/Invoices, ordering supplies for all clinics and ensuring all PO's are paid to vendors
- Onboard new employees and Providers, assist in the interviewing, hiring, and termination processes
- Athena (EHR) Work, Templates, deposits, creating and freezing schedules when needed
- ERS Tickets- Patient complaints
- Investigate and follow up with the patient's concerns/questions
- Calculated daily patient visits per Provider
- Process expenses for clinicians: mileage, CME, licensure renewal etc
- Monitored clinic data such as Patient Quality and Safety Rounding's, Quality Metrics to meet NCQA standards, patients survey results
- Monitor department/clinician/staff Athena buckets daily, claims and holds, insurance eligibility
- Implemented new policies and workflows
- Lead Team huddles when Manager is not present
Ascension Health Orthopedics, Podiatry and Sports Medicine St. Elizabeth Hospital
Patient Service Representative / Super User
08.2016 - 10.2018
Job overview
- Assist in Scheduling patient's appointments
- Answer incoming phone calls, make outgoing phone calls
- Check in/out patients
- Enter all patient demographics along with Insurance
- Check insurance eligibility
- Edit and submit patient claims
- Manages the schedule for the front desk personnel
Affinity Medical Group
Patient Service Representative
02.2014 - 05.2016
Job overview
- Assists in Scheduling patient appointments
- Answer incoming phone calls
- Chart prep for the physicians
- Check in/out patients
- Enter all patient demographics along with Insurance
- Check insurance eligibility
- Edit and submit claims
Education
MENASHA HIGH SCHOOLMenasha
High School
06.2006
University Overview
Skills
- Over one year of supervisory experience in the management of staff
- Five years' experience in Dental Offices, as both a Dental Assistant and Receptionist
- 10 Years of customer service experience
- Started with Affinity in 2014, successfully grown in role as a Patient Service Representative to Supervisor of Clinic Operations
- Assisted with onboarding and training new Patient Service Representative staff
- Maintained clinic stock levels while being mindful of the clinic budget
- Assisted with running reports to verify provider schedules were booked properly
- Front office duties include scheduling patients, filing charts, chart prepping patients confidential health history information, answering phone calls, checking in/out patients, posting payments to their accounts, adding insurance information, posting insurance payments into patients accounts, editing claims, working with insurance companies in verifying coverage, sorting through incoming mail and faxes
- Lead/Super User Patient Service Representative with Ascension Medical Group
- Managed the schedule for the front desk personnel, which includes assisting with finding coverage for PTO, and verifying daily staffing levels
Professional References
Professional References
- Poyee Xiong Principle at Madison Middle School, xiongpoyee@aasd.k12.wi.us. 920-852-5425 ext. 46022
- Autumn Miller, PA, Ascension Medical Group Kaukauna, Autumn.Miller@ascension.com, (920) 378-8869
Timeline
Special Education Paraprofessional
Appleton Area School District
09.2020 - Current
Financial Coordinator
Elite Smiles Dental
08.2019 - 05.2020
Supervisor of Clinic Operations
Ascension Medical Group
10.2018 - 04.2019
Patient Service Representative / Super User
Ascension Health Orthopedics, Podiatry and Sports Medicine St. Elizabeth Hospital
08.2016 - 10.2018
Patient Service Representative
Affinity Medical Group
02.2014 - 05.2016
MENASHA HIGH SCHOOL
High School
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