Gloria McCombs
Willingboro,NJ
Summary
Professional with strong background in claims management, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Bancroft
08.2024 - Current
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
Child Assault Prevention Facilitator
NJ CAP
09.2022 - Current
- Travel to School Districts in Camden and Burlington Counties
- Train CAP STAFF On Child safety protection awareness
- Inform teachers, parents and children of dangers of stranger dangers AND cyber awareness
- In person and Remote counseling
Customer Service Representative
Willingboro Township Security
10.2022 - 02.2024
- Customer Service Support Secure Township people, property and buildings
- Responsible for Municipal call center information and Front desk face to face scanning upon entering
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Claims Representative
Unisys Corporation
03.2016 - 11.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Dispatch Supervisor
Occupational Training Center
01.1996 - 01.2007
- Assigned daily truck routes with staffing
- Customer Conflict Resolution
- Moved crews to complete daily routes
- Configuration of Excel Spreadsheets to cover each township
- Complete daily workflow in a timely manner while keeping the cost of operations down
Education
High school diploma - Psychology
National University
San Diego, CA12.1977
High school diploma - General Studies
Port Richmond High School
Staten Island, NY08.1976
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft office
- Claims investigation
- Insurance claims review
- Time management
- Patient care
- Patient relationship building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- First Aid Certification
- CPR Certification
Timeline
Special Education Paraprofessional
Bancroft
08.2024 - Current
Customer Service Representative
Willingboro Township Security
10.2022 - 02.2024
Child Assault Prevention Facilitator
NJ CAP
09.2022 - Current
Claims Representative
Unisys Corporation
03.2016 - 11.2022
Dispatch Supervisor
Occupational Training Center
01.1996 - 01.2007
High school diploma - General Studies
Port Richmond High School
- First Aid Certification
- CPR Certification
High school diploma - Psychology
National University
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