Denise Moore
Englewood,NJ
Summary
Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results. Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Performed multiple roles as Senior Business Analyst, Functional Consultant, Subject Matter Expert (SME), Product Owner, Account Manager, and Delivery Manager. Extensive working experience in Medical Insurance, Hospital Administration, Automotive Marketing, Automotive Zone Sales Management, and Retail Management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Consultant
Semploy Solutions
03.2025 - Current
- Company Overview: SemployScreening Solutions specializes in employment background verification services.
- Assessing business processes, identified areas for improvement, and implemented solutions.
- Led process reviews and developed optimization strategies.
- Collaborating with cross-functional teams to analyze business needs and improve user engagement.
- Facilitating workshops with client stakeholders to map workflows, deliver on key project milestones and objectives.
- Creating and distributing weekly, monthly, and quarterly reports to leadership highlighting key performance metrics and areas for improvement.
- SemployScreening Solutions specializes in employment background verification services.
- Technology Stack: Microsoft Suite (Word, PowerPoint, Excel) SharePoint, Microsoft Outlook, Microsoft Teams, Microsoft Project, Tableau, Adobe Professional, Canva, Figma
Functional Consultant
Humana Health Insurance Company
01.2024 - 11.2024
- Conducted requirements gathering and hand-off sessions with stakeholders and development teams.
- Applied Agile methodologies to deliver projects efficiently in dynamic environments.
- Mapped As-Is/To-Be processes for global and national operations.
- Developed end-to-end process maps by collaborating with managers and department leaders.
- Sub-chaired Employee Resource Group (ERG) facilitating weekly meetings, welcoming new members, and redesigned communications via ERG SharePoint site.
- Technology Stack: Microsoft Suite (Word, PowerPoint, Excel) SharePoint, Microsoft Outlook, Microsoft Teams, Microsoft Project, Lucid Charts, ServiceNow, Adobe Professional
Functional Consultant
Tata Consultancy Services (TCS)
03.2023 - 11.2024
- Performed as a Consultant and Senior Business Analyst for the development of an automotive global eCommerce marketplace and analyzed end-to-end business processes for HRO medical insurance.
- Jaguar Land Rover North America Headquarters, Mahwah, NJ
- Technology Stack: Microsoft Suite (Word, PowerPoint, Excel) SharePoint, Microsoft Outlook, Microsoft Teams, Microsoft Project, Lucid Charts, JIRA/Confluence, Tableau, VISTA, Smartsheet, Workday, Adobe Professional
Zone Sales Manager
Ford Motor Company
02.2022 - 08.2022
- Met monthly sales objectives while supporting workforce and succession planning programs by developing relationships with automotive dealerships.
- Increased return-customer base by resolving problems with high-profile automotive dealerships and high-end luxury retail department stores.
- Maintained dealership productivity and commitment to quality by encouraging and facilitating process improvements, implementing applicable suggestions, and rewarding dealer contributions.
- Coordinated dealership sales meetings, discussing development strategy, best practices, and process improvements.
- Built relationships with automotive dealership owners, dealership management and partner sales teams, providing industry expertise and knowledge, retail strategies, and sales tactics.
- Developed the regional plan and strategy that increased the sales for region and rewarded the region with top sales for the month with dealer OEM reward and acknowledgement.
- Developed a dealer readiness approach for the implementation of EV training for both sales and service department team members.
- Earned 'Zone Manager of the Month' Award for improving customer service and increasing profit margin by 94% through inventory and cost control, increasing route productivity.
- Technology Stack: Microsoft Suite (Word, PowerPoint, Excel) SharePoint, Microsoft Outlook, Microsoft Messenger, Adobe Professional, Smart VINCENT, STARS Platform (ORM)
Senior Business Analyst
Ford Motor Company
06.2014 - 02.2022
- Worked on multiple project. Marketing & Sales Governance and Communications Reporting for departmental and executive leadership delivered on monthly timeline.
- Automotive Dealer Website Development providing the monthly incentives, training, customer survey results and corporate communication criteria for dealership owners/management/sales and service staff.
- Automotive Global Database Development to consolidate and combine the national and international current databases.
- Facilitated change management activities, such as stakeholder analysis and communication goals across 4 business units.
- Created and maintained monthly executive reports and dashboards to track key performance indicators (KPIs) and identify trends.
- Developed and controlled execution of reporting and analytics for multiple operations departments.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Used technical knowledge and experience in replicating customer issues with products/applications and creating workarounds.
- Created strategies that supported and enabled a positive work environment by implementing defined Diversity, Equity, & Inclusion (DEI) metrics, which produced 85% productivity and aligned with corporate annual goals.
- Technology Stack: Microsoft Suite (Word, PowerPoint, Excel) SharePoint, Microsoft Outlook, Visio, Microsoft Messenger, Bluescape, Adobe Professional, Electronic Disclosure Management System (eDMS), Alteryx, Qlikview
Senior Business Analyst
Compuware Corporation (Covisint)
12.2012 - 05.2014
- Interacted with the Project Team to define the high-level business objectives, scope, constraints and the measures of success for the system to be developed for bug fixes and enhancements for Auto Portal Customers - Daimler, General Motors Supply Power, Ford Motor Company, Jaguar Land Rover and Mistubishi.
- Assisted in the transition of documents from Library Services to new portlet - Documents and Media for Ford Motor Company.
- Acted as technical liaison with the Product and Development to evaluate and report bugs.
- Created functional and non-functional documentation, by capturing requirements for product development.
- Prepared wireframes utilizing drawing tools, Visio and Lumzy.
- Owned and maintained the Auto Portal Delivery Wikipedia page documenting processes for monthly bug fix and enhancement deployments.
- Facilitated and directed project meetings between US and off-shore (global) Auto Portal customers.
- Conducted both High-level and Low-level Business Requirements Walkthrough.
- Technology Stack: Microsoft Suite (Word, PowerPoint, Excel) Microsoft Outlook, Visio, Lumsy, Microsoft Messenger
Senior Business Analyst
Blue Cross Blue Shield of Michigan
02.2004 - 08.2012
- Implemented and maintained groups that selected a Consumer Directed Healthcare products, such as - Health Savings Account (HSA); Health Reimbursement Account (HRA) or Flexible Spending Account (FSA).
- Facilitated the migration of a web-based insurance plan cost comparison tool - Subimo to WebMD.
- Worked closely with the content management team to ensure the quality of the web content.
- Liaised with and worked as the primary point of contact for product partner (third party vendor) managers to obtain understanding of vendor workflow.
- Participated in business process engineering to optimize processes, reduce risk, and improve efficiencies.
- Participated in Business Requirements Determination discussions as a SME.
- Owned and maintained CDH internal SharePoint site, CDH University.
- Educated, trained, and integrated technology organization on new processes, approvals and individual's roles and responsibilities procedures, operating and monitoring tests, and tracking results to enhance performance productivity.
- Technology Stack: Microsoft Suite (Word, PowerPoint, Excel), Microsoft Outlook, Microsoft Messenger, SQL, Adobe
Education
MBA -
University of Phoenix
BS -
Western Michigan University
Skills
- Data Analysis
- Process improvement
- Business Process Modeling
- Team leadership & development
- Client relationships
- Problem-solving
- Attention to detail
- Analytical thinking
- Multitasking and organization
- Verbal and written communication
Personal Information
- Willing To Relocate: True
- Citizenship: US Citizen
Affiliations
- Alpha Kappa Alpha, Sorority, Inc.
Certification
- Certified Scrum Master, Wislogix - March 2025
- Certified Scrum Product Owner, Wislogix - May 2025
- Jira & Confluence Badges Achieved, Wislogix - March 2025
Timeline
Consultant
Semploy Solutions
03.2025 - Current
Functional Consultant
Humana Health Insurance Company
01.2024 - 11.2024
Functional Consultant
Tata Consultancy Services (TCS)
03.2023 - 11.2024
Zone Sales Manager
Ford Motor Company
02.2022 - 08.2022
Senior Business Analyst
Ford Motor Company
06.2014 - 02.2022
Senior Business Analyst
Compuware Corporation (Covisint)
12.2012 - 05.2014
Senior Business Analyst
Blue Cross Blue Shield of Michigan
02.2004 - 08.2012
MBA -
University of Phoenix
BS -
Western Michigan University
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