Denise Munson

Exceptional AirBnb Super Host in the San Bernadino Mountains community of Lake Arrowhead.

• Maintained open lines of communication with guests, helping to ensure highest levels of guest satisfaction as evidenced by guest reviews on the AirBnb Property Listing.
• Oversaw the maintenance and administration of the property.
• Increased rental income using strategic marketing skills.
• Responded to all inquiries within 24 hours resulting in a booking rate of 99% for 7 consecutive years.
• Troubleshot any problems and resolved them in a timely manner resulting in zero Resolution Center Customer claims payouts.
• Kept current with County Code enforcement rules, regulations, and permits.
• Offered a professional, caring, and informative level of hospitality to guests.

• Managed daily business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Organized community events resulting in building clientele.