Denise N. Diaz
Bronx
Summary
Resourceful and service-driven professional with a strong background in leadership and volunteer experience. Current growing academic foundation in psychology and health education. Proven ability to communicate effectively with the public, manage high-pressure situations with composure, and support team goals with integrity and reliability.
Overview
21
21
years of professional experience
Work History
Youth Development Specialist
Administration for Children Services
12.2025 - Current
- Counseled and supported youth in developing essential life skills.
- Maintained regular communication with residents to promote engagement in program activities.
- Ensured compliance with regulations regarding work with minors.
- Conducted crisis intervention procedures to prevent incidents and enhance safety.
School Community Volunteer
Democracy Prep Charter School
09.2015 - 03.2020
- Chaperoned school-aged children on educational trips, ensuring safety and positive behavior.
- Attended meetings to support parent-teacher collaboration and strengthen school-community partnerships.
- Canvassed the local neighborhood to raise awareness about school programs and enrollment opportunities.
Assistant Manager
Aldi Food Market
08.2012 - 06.2017
- Trained and coached employees to the highest performance and achievement of sales goals.
- Monitored daily sales and customer trends to determine price schedules and discount prices.
- Prepared budgets and approved budget expenditures.
- Performed management tasks such as opening and closing registers, counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Lead Cashier
The Children's Place
10.2005 - 01.2012
- Greeted customers, answered inquiries, and provided information on services and merchandise.
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Maintained knowledge of current sales, promotions, and policies.
- Performed opening and closing duties, including register set-up, daily balancing, and depositing.
Education
Bachelor of Arts - Psychology
CUNY Lehman College
Bronx, New York05.2027
Associate of Arts - Psychology
Bronx Community College
02.2022
Skills
- Issue resolution and conflict management
- Team collaboration and training
- Software proficiency for documentation
- Problem assessment and solution identification
- Effective communication
- Team building
- Mental health awareness
Timeline
Youth Development Specialist
Administration for Children Services
12.2025 - Current
School Community Volunteer
Democracy Prep Charter School
09.2015 - 03.2020
Assistant Manager
Aldi Food Market
08.2012 - 06.2017
Lead Cashier
The Children's Place
10.2005 - 01.2012
Bachelor of Arts - Psychology
CUNY Lehman College
Associate of Arts - Psychology
Bronx Community College