Denise N. Diaz
Bronx
Summary
Resourceful and service-driven professional with a strong background in leadership and volunteer experience. Current growing academic foundation in psychology and health education. Proven ability to communicate effectively with the public, manage high-pressure situations with composure, and support team goals with integrity and reliability.
Overview
21
21
years of professional experience
Work History
Youth Development Specialist
Administration for Children Services
New York, NY
12.2025 - Current
- Counseled and supported youth in developing essential life skills.
- Maintained regular communication with residents to promote engagement in program activities.
- Ensured compliance with regulations regarding work with minors.
- Conducted crisis intervention procedures to prevent incidents and enhance safety.
School Community Volunteer
Democracy Prep Charter School
New York, New York
09.2015 - 03.2020
- Chaperoned school-aged children on educational trips, ensuring safety and positive behavior.
- Attended meetings to support parent-teacher collaboration and strengthen school-community partnerships.
- Canvassed the local neighborhood to raise awareness about school programs and enrollment opportunities.
Assistant Manager
Aldi Food Market
Bronx, NY
08.2012 - 06.2017
- Trained and coached employees to the highest performance and achievement of sales goals.
- Monitored daily sales and customer trends to determine price schedules and discount prices.
- Prepared budgets and approved budget expenditures.
- Performed management tasks such as opening and closing registers, counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Lead Cashier
The Children's Place
New York, NY
10.2005 - 01.2012
- Greeted customers, answered inquiries, and provided information on services and merchandise.
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Maintained knowledge of current sales, promotions, and policies.
- Performed opening and closing duties, including register set-up, daily balancing, and depositing.
Education
Bachelor of Arts - Psychology
CUNY Lehman College
Bronx, New York05.2027
Associate of Arts - Psychology
Bronx Community College
02.2022
Skills
- Issue resolution and conflict management
- Team collaboration and training
- Software proficiency for documentation
- Problem assessment and solution identification
- Effective communication
- Team building
- Mental health awareness
Timeline
Youth Development Specialist
Administration for Children Services
12.2025 - Current
School Community Volunteer
Democracy Prep Charter School
09.2015 - 03.2020
Assistant Manager
Aldi Food Market
08.2012 - 06.2017
Lead Cashier
The Children's Place
10.2005 - 01.2012
Bachelor of Arts - Psychology
CUNY Lehman College
Associate of Arts - Psychology
Bronx Community College