Denise Nemcek
Summary
professional with extensive experience developing new customer service procedures and enhancing current procedures to improve customer satisfaction. Dedicated to professional development and working with team members to maintain employee satisfaction and improve customer interactions.
Overview
13
13
years of professional experience
Work History
Customer Manager
Old Navy
Clarksburg
02.2026 - Current
- Guided customers in product selection and effectively resolved inquiries, enhancing customer satisfaction.
- Ensured clean and organized sales floor, facilitating a welcoming shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Recruiting, hiring, and training of new brand associates.
- Supervised and managed a team of 40+ associates.
- Opened and closed the business daily, ensuring smooth operations.
- Achieved sales targets and key performance indicators, contributing to positive sales performance.
Patient Access Assistant
Wellspan Health
Greencastle
12.2024 - 02.2026
- Assisted with patient scheduling and appointment management.
- Coordinated communication between healthcare providers and patients.
- Managed electronic health records for accurate data entry.
- Supported administrative tasks in a fast-paced healthcare environment.
- Maintained inventory of medical supplies and office materials.
- Ensured compliance with healthcare regulations and protocols.
- Collaborated with team members to enhance patient care services.
Operations Manager
Dicks Sporting Goods
Hagerstown
08.2023 - 10.2024
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and supervised staff on operational procedures and company policies.
- Coordinated scheduling for team members to align with sales demand and store needs.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust operations accordingly.
- Facilitated communication between departments to streamline processes and improve service delivery.
Key carrying administrative assistant
Dicks Sporing Goods
Hagerstown
06.2020 - 08.2023
- Coordinated office activities and maintained organized records for team efficiency.
- Assisted customers with inquiries and provided information about products and services.
- Managed scheduling for meetings, ensuring timely communication among team members.
- Processed incoming correspondence, directing it to appropriate departments or personnel.
- Trained new staff on office procedures and software tools for seamless onboarding experience.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Merchandising Manager
Old Navy
Clarksburg
03.2015 - 06.2020
- Developed seasonal merchandise strategies to align with brand initiatives.
- Analyzed sales trends to optimize product assortment and inventory levels.
- Collaborated with cross-functional teams on promotional planning and execution.
- Managed visual merchandising standards to enhance store presentation and customer experience.
- Trained and mentored team members on merchandising best practices and inventory management.
- Coordinated product launches to ensure timely delivery and proper placement in stores.
- Conducted market research to identify customer preferences and emerging trends in retail.
Store Manager
Lids
Hagerstown
08.2013 - 03.2015
- Managed daily store operations and ensured compliance with company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and supervised staff to enhance customer service skills.
- Recruited, trained and supervised new employees.
- Handled customer inquiries and resolved complaints effectively.
- Oversaw inventory management, including stock ordering and replenishment.
- Analyzed sales data to inform staffing and inventory decisions.
Education
South Hagerstown High
Hagerstown, MDSkills
- Customer relationship management
- Sales strategies
- Point-of-sale systems
- Operational efficiency
- Staff training
- Team leadership
Accomplishments
- Manager of the month
Timeline
Customer Manager
Old Navy
02.2026 - Current
Patient Access Assistant
Wellspan Health
12.2024 - 02.2026
Operations Manager
Dicks Sporting Goods
08.2023 - 10.2024
Key carrying administrative assistant
Dicks Sporing Goods
06.2020 - 08.2023
Merchandising Manager
Old Navy
03.2015 - 06.2020
Store Manager
Lids
08.2013 - 03.2015
South Hagerstown High