Denise Pagnotti
Lauderhill,FL
Summary
Driven Inside Sales Manager with over 15 years of experience in Inside Sales. Adept at monitoring employee performance and product branding with knowledge of Sales Force, Veeva and other software's. Guarantees customer satisfaction through effective team development and innovative sales strategies. Excellent communicator.
Overview
13
13
years of professional experience
Work History
Senior Inside Sales Manager
Iqvia / PharmaSource
10.2010 - Current
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
- Developed high-performing sales team through effective coaching, training, and performance management.
- Streamlined sales processes for increased efficiency and improved customer satisfaction.
- Collaborated with marketing department to create targeted campaigns that generated quality leads for the sales team.
- Implemented new CRM system to better track customer interactions and drive data-driven decision making.
- Reduced customer churn by proactively addressing concerns and providing exceptional service throughout the sales cycle.
- Consistently exceeded quarterly sales goals while maintaining a high level of professionalism and integrity in all business dealings.
- Delivered comprehensive product knowledge training sessions for both new hires and existing team members to ensure consistent messaging across all touchpoints with customers.
Adminsistrative Services Director
Pharmasource
10.2010 - 07.2021
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in improved operational efficiency.
- Enhanced employee productivity through the development and implementation of comprehensive training programs.
- Delivered weekly client reporting and client calls for their review.
- Developed and maintained strong relationships with key stakeholders, promoting effective communication and collaboration across departments.
- Established performance metrics to evaluate staff productivity, identifying areas for improvement and implementing targeted interventions.
- Created and managed the fulfillment department that sent follow up mailings to customers post call.
- Managed the QA department - making sure any and all trends were being addressed in a timely fashion.
- Oversaw facilities management to maintain an optimal work environment for staff members, addressing maintenance issues promptly.
- Created detailed project plans for various initiatives, ensuring timely completion within budgetary constraints.
- Coordinated cross-functional teams to execute complex projects successfully while meeting deadlines and objectives.
Inside Sales Representative
PharmaSource
10.2010 - 07.2021
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Consistantly exceed KPI's for assigned programs.
- Experience in a varierty of disease states as well as different classes of medications in speaking with providers as well as other approved office contacts.
Education
No Degree - General Studies
University of South Florida
Tampa, FLNo Degree - Radiologic Technology
Broward College
Davie, FLHigh School Diploma -
Coral Springs High School
Coral Springs, FL06.1982
Skills
- Adaptability
- Goal setting
- Performance monitoring
- CRM proficiency
- Active listening
- Strategic planning
- Effective communication
- Product knowledge
- Account management
Timeline
Senior Inside Sales Manager
Iqvia / PharmaSource
10.2010 - Current
Adminsistrative Services Director
Pharmasource
10.2010 - 07.2021
Inside Sales Representative
PharmaSource
10.2010 - 07.2021
No Degree - General Studies
University of South Florida
No Degree - Radiologic Technology
Broward College
High School Diploma -
Coral Springs High School
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