Denise Parga
Valley Village,CA
Summary
To obtain a position where I can utilize my skills while growing professionally within a facility where excellent customer service is highly valued.
Overview
12
12
years of professional experience
Work History
Customer Renewal Consultant, Lease Buy Out Specialist, Coordinator
Galpin Volkswagen
Van Nuys, CA
09.2014 - 08.2016
- Consulting guests regarding their end of lease options
- Filling out documents accurately
- Consistent follow up
- Filing paperwork/ files
Customer Renewal Coordinator
Galpin Ford
Van Nuys, CA
05.2013
- Scheduling appointments
- Providing customers with accurate information
- Consistent follow up
- Assisting guests on arrival
Customer Relations
Galpin Premier Collection
Van Nuys, CA
01.2013 - 05.2013
- Welcoming guests
- Providing excellent customer service
- Answering multiple lines
- Accurately taking messages
- Connecting calls to the correct extensions
- Handling high pressure situations with customers
- Maintaining an organized environment
Private Nanny
Rebecca Broadstreet
Woodland Hills, CA
01.2020 - 06.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Taught children everyday skills and language.
- Played games, worked on puzzles, and read books to young children.
Assistant
Kelly Judd
Valley Village, CA
08.2022 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Completed daily logs for management review.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Greeted guests in with friendliness and professionalism.
Education
GED -
Los Angeles Valley College
North Hollywood, CA10-2009
Skills
- Excellent verbal communication
- Customer service skills
- Cash handling accuracy
- Quick learner
- Team Player
- Handling high pressure situations
- Attention to Detail
References
Available upon request.
Timeline
Assistant
Kelly Judd
08.2022 - Current
Private Nanny
Rebecca Broadstreet
01.2020 - 06.2022
Customer Renewal Consultant, Lease Buy Out Specialist, Coordinator
Galpin Volkswagen
09.2014 - 08.2016
Customer Renewal Coordinator
Galpin Ford
05.2013
Customer Relations
Galpin Premier Collection
01.2013 - 05.2013
GED -
Los Angeles Valley College