Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Denise Parga

Valley Village,CA

Summary

To obtain a position where I can utilize my skills while growing professionally within a facility where excellent customer service is highly valued.

Overview

12
12
years of professional experience

Work History

Customer Renewal Consultant, Lease Buy Out Specialist, Coordinator

Galpin Volkswagen
09.2014 - 08.2016
  • Consulting guests regarding their end of lease options
  • Filling out documents accurately
  • Consistent follow up
  • Filing paperwork/ files

Customer Renewal Coordinator

Galpin Ford
05.2013
  • Scheduling appointments
  • Providing customers with accurate information
  • Consistent follow up
  • Assisting guests on arrival

Customer Relations

Galpin Premier Collection
01.2013 - 05.2013
  • Welcoming guests
  • Providing excellent customer service
  • Answering multiple lines
  • Accurately taking messages
  • Connecting calls to the correct extensions
  • Handling high pressure situations with customers
  • Maintaining an organized environment

Private Nanny

Rebecca Broadstreet
01.2020 - 06.2022
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Taught children everyday skills and language.
  • Played games, worked on puzzles, and read books to young children.

Assistant

Kelly Judd
08.2022 - Current
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Completed daily logs for management review.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Greeted guests in with friendliness and professionalism.

Education

GED -

Los Angeles Valley College
North Hollywood, CA
10-2009

Skills

  • Excellent verbal communication
  • Customer service skills
  • Cash handling accuracy
  • Quick learner
  • Team Player
  • Handling high pressure situations
  • Attention to Detail

References

Available upon request.

Timeline

Assistant

Kelly Judd
08.2022 - Current

Private Nanny

Rebecca Broadstreet
01.2020 - 06.2022

Customer Renewal Consultant, Lease Buy Out Specialist, Coordinator

Galpin Volkswagen
09.2014 - 08.2016

Customer Renewal Coordinator

Galpin Ford
05.2013

Customer Relations

Galpin Premier Collection
01.2013 - 05.2013

GED -

Los Angeles Valley College

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Denise Parga