Francine Etheredge
Henderson,NV
Summary
I am seeking a competitive and challenging environment where I can serve your organization and establish a long term and enjoyable career for myself.
Overview
14
14
years of professional experience
Work History
Customer Relations Specialist
Wound Care Experts
02.2023 - Current
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Logged call information and solutions provided into internal database.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Responded to customer requests for products, services, and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Medical Assistant/Surgery Scheduling Coordinator
Valley Oaks Medical Group
12.2021 - 02.2023
- Coordinated with healthcare staff from various disciplines to devise, carry out and manage personalized care plans to benefit patient health and recovery.
- Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
- Reached out to insurance carriers to obtain prior authorization for medications, radiology testing and procedures.
- Taught patients about medications, procedures, and care plan instructions
Surgical Assistant / Surgery Scheduler
Las Vegas Surgical Associates
12.2017 - 12.2021
- Assisted surgeon with all surgical procedures that included general, colorectal and vascular procedures.
- Provided pre- and post-operative care.
- Provided wound care for all post operative patients
- Obtained all authorizations and submitted CPT and diagnostic coding to insurance companies.
- Coordinated surgical Operations at credentialed hospitals.
- Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
- Documented and examined patient recovery and reported progress to doctors for effective management.
Practice Manager
Chanukya Desari MD
05.2016 - 12.2017
- Recorded patients temperature, pulse and blood pressure.
- Monitored patients labs and medication refills.
- Prior authorizations for medications ect.
- Administered intramuscular and subcutaneous injections
- Protected patients from infection by setting up and managing sterile operating fields.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Office Manager/Surgery Scheduler
Colon & Rectal Clinic
10.2014 - 04.2016
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Performed monthly inventory and maintained office and medical supply counts.
- Coordinated surgical Operations at credentialed hospitals.
- Developed standard operating procedures for all administrative employees.
- Sterilized and gathered surgical equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
Medical Assistant
Edmonds & Lee Health Care Partners
08.2013 - 09.2014
- Responded appropriately to the physical, emotional and developmental needs of patients
- Maintained accurate records of patient care, condition, progress and concerns
- Tested and recorded blood glucose levels
- Changed sterile dressings
- Assisted in procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs
Medical Assistant
Pediatric Group of Monterey
03.2009 - 08.2013
- Administered vaccines & antibiotics to infants & children.
- Assist with non-invasive procedure in a clinic setting.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Monitored expiration of medical supplies and medications.
- prior authorization for medications and specialists.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
High School Diploma -
North Monterey County High School
2003
Skills
- Efficient and reliable team player
- Trained in pre- and post-surgical care
- Maintains strict confidentiality
- Excellent verbal communication
- Patient focused care
- Strong work ethic
Timeline
Customer Relations Specialist
Wound Care Experts
02.2023 - Current
Medical Assistant/Surgery Scheduling Coordinator
Valley Oaks Medical Group
12.2021 - 02.2023
Surgical Assistant / Surgery Scheduler
Las Vegas Surgical Associates
12.2017 - 12.2021
Practice Manager
Chanukya Desari MD
05.2016 - 12.2017
Office Manager/Surgery Scheduler
Colon & Rectal Clinic
10.2014 - 04.2016
Medical Assistant
Edmonds & Lee Health Care Partners
08.2013 - 09.2014
Medical Assistant
Pediatric Group of Monterey
03.2009 - 08.2013
High School Diploma -
North Monterey County High School
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