Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Hobbies
Timeline
Generic

Jasmin Stewart

Burbank,CA

Summary

Senior customer service representative working and leading rental office team. Personally handled 70 plus customers daily (in person, call center, tech support and customer service), accumulating 95% customer satisfaction rating . Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

11
11
years of professional experience

Work History

Customer Relations Specialist

Hertz
Burbank, CA
06.2016 - 01.2021
  • Provided excellent customer service in all customer contact situations according to company standards
  • Exceeded monthly sales goals by 20 percent
  • Created rental agreements, checked in rentals, modified rental contracts, and refunds
  • Answered incoming calls and respond to inquires in a timely and professional manner
  • Made reservations for customers based on their various requirements and budgetary allowances
  • Informed customers of additional services or special packages, such as tour tickets, travel insurance, or upgrades
  • Organized group, corporate, and Gold VIP special requests

Assistant Event Coordinator

ScriptFest
Los Angeles, CA
05.2016 - 05.2018
  • Helped organize logistics and plan production needs for events
  • Answered phone calls and emails for event host
  • Was main point of contact with event talent/guests
  • Created event cratering menu and arranged food delivery for event
  • Organized registration and Pop Up Store
  • Managed closing responsibilities, bank deposits, closing reports, securing all cash and transactions receipts

Caterer

Jazzie’s Delights Catering
Burbank, CA
04.2013 - 05.2017
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Collaborated with clients to plan event venues, menus and budgets.
  • Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
  • Designed catering menus containing ethnic food options to meet needs of diverse customer base.
  • Provided friendly, courteous service to create memorable moments for guests.

Education

Certificate in Business office administration -

UEI College
03.2004

Associate of Arts - Fashion Merchandising

Fashion Institute of Design & Merchandising-Los
City Of Los Angeles, CA
06.2002

High School Diploma -

Apple Valley High School
Apple Valley, CA
06.2000

Skills

  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Sales Report Generation
  • Promoting Brand and Company Identity
  • Time Management
  • Microsoft Office Suite

Accomplishments


  • Collaborated with team of 50 in the development of ultimate choice collection.

Additional Information

  • Customer Service Award of Excellence January 2018 winner of Customer service of excellence. Two time winner customer satisfaction surveys and top sales of the quarter. Creative Character Design Award July 2004 award for sewing and design NBC Universal Studios Hollywood costume department.

Hobbies

  • Cooking
  • Gardening
  • Collecting Gems

Timeline

Customer Relations Specialist

Hertz
06.2016 - 01.2021

Assistant Event Coordinator

ScriptFest
05.2016 - 05.2018

Caterer

Jazzie’s Delights Catering
04.2013 - 05.2017

Certificate in Business office administration -

UEI College

Associate of Arts - Fashion Merchandising

Fashion Institute of Design & Merchandising-Los

High School Diploma -

Apple Valley High School

Similar Profiles

CREATE PROFILE
Jasmin Stewart