Eddie Forsythe
Customer Relations
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
19
19
years of professional experience
Work History
Customer relations specialist
- Project planning and development
- Cost reduction strategies
- Organized
- Sales background
- Superb time management skills
- Unsurpassed work ethic
- Dependable
Natural leader
Management information systems
- Startups and turnarounds background
Fabricator
Wyatt, Fitzgibbons Sheet Metal
Lakeland, United States
09.2020 - Current
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
- Used gauges, templates, and other measuring devices to inspect production parts.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
C Technician
H.D.I. Mechanical Inc
Lakeland
05.2014 - Current
- Evaluated the status of refrigeration liquids for safety and compliance purposes
- Monitored building environmental conditions, including adjusting thermostats, terminal units and mixingboxes
- Evaluated and tested laboratory fumehoods and bio-safety cabinets
- Calibrated permanent and portable environmental monitoring equipment
- Inspected and tested refrigeration systems, safety devices and controls
- Investigated major malfunctions and breakdowns of heating, refrigeration and air-conditioning systems
- Coordinated and assembled ducts, hoods and other sheet metal products
- Conducted operational checks of ducts and other sheet metal installations to determine product quality
- Drilled and punched holes in metal for screws, bolts, and rivets quickly and efficiently
- Planned and laid out work from sketches, drawings, specifications and work orders
- Worked with tin, sheet iron and sheet copper.
Owner, Operator
Whisk Termite & Pest Control LLC
Lakeland, FL
06.2004 - 03.2020
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Wrote sales contracts for orders obtained and submitted orders for processing
- Selected the correct products based on customer needs, product specifications and applicable regulations
- Created sales contacts with on- and off-premise accounts
- Recorded accurate and efficient records in the customer database
- Prioritized tasks and projects to meet tight deadlines
- Create, obtain, and service customers, cold-called on customers, accounts payable, receivables,, inventory control, scheduling as many as 15 technicians, routing, acquiring and maintaining all state and local licenses required to operate a pest control business within state guidelines as well as federal guidelines
- Attended continuing education classes, as well as trained, hired, fired employees , I also did payroll in house.
- Provided on-the-job training to newly hired workers and team members.
- Inspected machine parts with measuring tools.
- Trained and motivated employees to perform daily business functions.
General Operations Manager
J Burns Pizza Shoppe
Lakeland, Fl.
12.2011 - 02.2014
- Carefully interviewed, selected, trained and supervised staff
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximizeprofits
- Correctly calculated inventory and ordered appropriate supplies
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Recognized and formally acknowledged outstanding staff performance to boost company morale andproductivity
- Actively participated in ongoing customer service programs to build sales and rapport in the community
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional
Education
High School Diploma -
St. Louis High School
Honolulu, HI 05.2001 - 05.1984
Skills
Strategic sales knowledge
Complaint resolution
Account management
Sales expertise
Creative problem solving
Administrative support
Receiving support
Money handling abilities
Retail store support
Additional Information
- Referencesfood and service.Led and directed team members on effective methods, operations and procedures.Prepared for and executed new menu implementations.Oversaw front of house personnel to maintain adequate staffing and minimize overtime.Maintained a safe working and guest environment to reduce the risk of injury and accidents.Conducted timely performance evaluations for all front of house staff.Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hiresand terminations.
Timeline
Fabricator
Wyatt, Fitzgibbons Sheet Metal
09.2020 - Current
C Technician
H.D.I. Mechanical Inc
05.2014 - Current
General Operations Manager
J Burns Pizza Shoppe
12.2011 - 02.2014
Owner, Operator
Whisk Termite & Pest Control LLC
06.2004 - 03.2020
High School Diploma -
St. Louis High School
05.2001 - 05.1984
Customer relations specialist
Natural leader
Management information systems