Cordelia Smith
Summary
Experienced Customer Relations Specialist with a strong background in vehicle sales and procurement, as well as a decade of expertise in client relationship management. Recognized as a top performer, with a natural drive for customer success. Fosters strong customer relationships and delivers exceptional service. Deep understanding of stakeholder engagement, conflict resolution, and strategic communication enhances client satisfaction. Eager to leverage negotiation skills and data-driven approaches in a forward-thinking organization. Passionate about delivering tailored solutions that meet evolving client needs. Committed to continuous learning and enthusiastic about expanding knowledge and skills. *References furnished upon request.
Overview
9
9
years of professional experience
Work History
Customer Relations Specialist
Texas Auto Value
03.2019 - Current
- Secure funding for new vehicle acquisitions, ensuring optimal financial strategies to meet customer needs.
- Initiated and oversaw fund transfers for product purchases, maintaining accuracy and compliance for seamless transactions.
- Managed and processed high volumes of cash transactions with accuracy and integrity.
- Negotiate contracts tailored to individual customer preferences, bridging the gap between dealerships and end users.
- Provide exceptional support during vehicle inspections and transfers, ensuring alignment with customer expectations and appraised values.
- Serve as the primary liaison for all new and returning customers, fostering positive relationships to enhance customer satisfaction.
- Manage client relations for major dealerships in the DFW metroplex, consistently delivering high levels of service and building trust.
Specialized Developmental Caregiver
Outreach Health
03.2017 - 03.2019
- Partnered with healthcare professionals to deliver comprehensive care plans for clients with complex medical needs, ensuring holistic support
- Offered compassionate assistance to individuals with developmental disabilities, building trust through tailored, individualized care strategies
- Developed and implemented sensory-based interventions to reduce stress, significantly enhancing clients' daily experiences and overall well-being
- Facilitated communication between clients and caregivers, ensuring that each individual's needs and preferences were understood and respected
- Conducted assessments to identify specific needs and goals, allowing for personalized care plans that promote independence and quality of life.
Waitstaff
Savianos
11.2015 - 03.2017
- Facilitated seamless communication with guests, particularly large parties, to curate personalized dining experiences
- Managed a high volume of tables, ensuring optimal service and guest satisfaction
- Adapted to the dynamic needs of the restaurant environment, demonstrating flexibility and commitment to team success
- Trained and mentored new staff on best practices in customer service and menu knowledge, fostering a collaborative team atmosphere and enhancing overall guest experiences
- Resolved guest concerns and feedback promptly, utilizing strong problem-solving skills to ensure satisfaction and maintain a positive dining environment.
Education
Diploma -
Lawerence D. Bell Highschool
Hurst, TXStephen F. Austin State University
Nacogdoches, TXSkills
- Strategic Sales Knowledge
- Effective Communication
- Complaint Resolution
- Staff Education and Training
- Quality Control
- Conflict Resolution
- Cash Transaction Integrity
- Product Knowledge
- Cross-Team Communication
- Customer Management
- Time Management
- Intuit Quickbooks
- PPI Legal Document Management
Timeline
Customer Relations Specialist
Texas Auto Value
03.2019 - Current
Specialized Developmental Caregiver
Outreach Health
03.2017 - 03.2019
Waitstaff
Savianos
11.2015 - 03.2017
Diploma -
Lawerence D. Bell Highschool
Stephen F. Austin State University
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