DANIELLE RUSH
Chewelah,WA
Summary
Attentive and creative professional passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress.
Overview
1
1
year of post-secondary education
26
26
years of professional experience
Work History
Customer Relations Specialist
Earthley Wellness
Columbus, Ohio
02.2020 - Current
- Assisting customers with issues related to products, services, or accounts
- Resolving complaints in a professional and prompt manner
- Successfully resolved 95% of customer issues without escalation to management
- Ensuring customer satisfaction and fostering loyalty
- Cultivated positive relationships with customers to enhance loyalty and satisfaction
- Investigated and resolved complex customer issues, ensuring timely and effective solutions
- Collaborated with departments (e.g., sales, tech support) to develop comprehensive solutions for customer challenges
- Proactively reaching out to customers for feedback and suggestions
- Responding to customer inquiries via social media comments and messages
- Identifying trends and areas for improvement
- Staying updated on company products, policies, and procedures
- Sharing insights and feedback with internal teams to enhance products/services
- Training junior staff or colleagues on best practices for customer relations
Assistant Teacher
Three Oaks Elementary
Three Oaks, Michigan
01.2007 - 01.2013
- Assisted lead teacher in implementing daily lesson plans.
- Assisted classroom teacher in developing and implementing lesson plans.
- Supported students with individualized learning needs and challenges.
- Maintained a positive classroom environment to encourage student engagement.
- Facilitated group activities to promote teamwork and social skills.
- Oversaw small group activities to foster collaboration among students.
- Collaborated with staff to enhance educational programs and curricula.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Assistant Site Manager
Senior Nutrition Services
Benton Harbor, MI
08.2009 - 08.2011
- Oversee the preparation and serving of meals, ensuring quality and portion control
- Maintain compliance with food safety and sanitation regulations
- Conduct regular inspections of the facility and equipment
- Manage the site's budget, including expenses for food, supplies, and donations
- Engaged with clients to understand their needs to assess their needs and provide assistance to understand their needs to ensure their needs are being met
- Develop partnerships with local organizations to enhance program offerings
- Provided training for new staff on food safety protocols and volunteers on food handling, safety protocols, and customer service
- Ensure the smooth day-to-day operation of the nutrition site
Lead Teacher, Two-Year-Olds Classroom
Kidco Learning Center
Flippin, Arkansas
01.2003 - 01.2006
- Designed engaging lesson plans for two-year-olds to foster developmental growth.
- Developed and implemented age-appropriate activities to promote physical, social, emotional, and cognitive development in two-year-olds.
- Created a warm, nurturing classroom environment promoting social interactions among children.
- Implemented strategies for managing challenging behaviors in order to maintain a safe learning environment for all students.
- Collaborated with parents to discuss children's progress and address concerns effectively.
- Created lesson plans that incorporated best practices in early childhood education.
- Trained and mentored new teachers on classroom management techniques and best practices.
- Participated in professional development opportunities related to early childhood education best practices.
- Organized classroom materials and resources for easy access during activities.
- Taught children foundational skills in colors, shapes and letters.
- Oversaw circle time and free play activities to ensure children's engagement and safety.
- Instructed children on identifying colors, shapes, and letters during interactive lessons.
- Encouraged creativity and imagination by guiding children in daily exploration activities.
Behavioral Aide
Three Oaks Elementary
Three Oaks, MI
01.2001 - 01.2002
- Implemented individualized behavior modification plans to address specific needs and promote positive behavioral changes.
- Supported students with behavioral challenges in classroom settings, focusing on one-on-one support for an individual student to enhance their engagement and learning.
- Collaborated with teachers to integrate supportive strategies into daily lessons, improving overall classroom dynamics and student interactions.
Aircraft Parts Store
United States Air Force, USAF
Charleston, SC
08.2001 - 10.2001
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Utilized effective time management strategies to prioritize and complete tasks on schedule. in order to complete all tasks within deadlines.
- Fostered a positive work environment by demonstrating respect and friendliness, contributing to team cohesion.
- Assisted with day-to-day operations, collaborating with team members to maintain workflow and meet operational goals.
- Organized tasks to enhance workflow efficiency. and detail-oriented with a strong work ethic.
- Focused efforts on ensuring assignment accuracy. on accuracy and thoroughness while completing assignments to ensure high-quality outcomes. while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Applied analytical and problem-solving skills to address challenges, resulting in effective solutions that enhanced operational effectiveness.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Nursing Program -
Arkansas State University
Mountain Home , AR 08.2005 - 09.2005
High School Diploma -
Arkansas Youth ChalleNGe
Little Rock, AR 08.2000 - 01.2001
Skills
- Teamwork and collaboration
- Problem-solving skills
- Problem-solving abilities
- Excellent communication
- Time coordination
- Adaptability and flexibility
- Lesson planning
- Classroom management
- Child development
- Behavior modification
- Conflict resolution
- Effective communication
- Training and mentoring
- Time management
- Adaptability
- Social-emotional learning
- Documentation and record keeping
- Wellness promotion
- Circle time management
- Parent-teacher communication
- Arts and crafts
- Positive reinforcement
- Child safety procedures
- Fine motor skills
- Managing activities
- Classroom organization
- Play-based learning
- Creative expression
- Emotional intelligence
- Developmental needs
- Empathy and patience
- Child development knowledge
- Motor skill development
Timeline
Customer Relations Specialist
Earthley Wellness
02.2020 - Current
Assistant Site Manager
Senior Nutrition Services
08.2009 - 08.2011
Assistant Teacher
Three Oaks Elementary
01.2007 - 01.2013
Nursing Program -
Arkansas State University
08.2005 - 09.2005
Lead Teacher, Two-Year-Olds Classroom
Kidco Learning Center
01.2003 - 01.2006
Aircraft Parts Store
United States Air Force, USAF
08.2001 - 10.2001
Behavioral Aide
Three Oaks Elementary
01.2001 - 01.2002
High School Diploma -
Arkansas Youth ChalleNGe
08.2000 - 01.2001