Amanda Mitchell

Experienced administrative and customer relations professional with over 20 years of experience supporting high-volume operations in utilities, healthcare, and customer service environments. Proven ability to manage complex inquiries, protect confidential information, coordinate scheduling, and deliver exceptional customer service under pressure. Known for reliability, accuracy, and strong communication skills.

• Customer Service & Call Center Operations
• Administrative & Office Support
• High-Volume Scheduling & Coordination
• Billing, Collections & Account Resolution
• Insurance Verification (Private & Medical Assistance)
• Data Entry & Records Management
• Confidential Information Handling
• Problem Resolution
• Team Collaboration

• Customer Relations & Call Center Expertise
• Over 15 years supporting customers in a regulated utility environment
• Provide exceptional customer service in high-pressure situations, handling emergency service request, outages and safety concerns with urgency and accuracy
• Resolve complex residential and commercial billing and collection inquiries, while working with cross functional departments to resolve issues.
• Maintain strict customer confidentiality and regulatory compliance
• Consistently meet or exceed first-call resolution and performance metrics
• Administrative & Healthcare Support
• 7+ years supporting medical offices and sleep centers
• Scheduled high-volume adult and pediatric patients for overnight sleep studies
• Coordinated schedules involving physicians, technicians, and patients
• Verified insurance eligibility using private insurance and Medical Assistance
• Data Entry & Office Operations
• Entered patient demographics and billing codes with high accuracy
• Followed up with insurance companies regarding claims
• Provided phone coverage, mail handling, and general administrative support