Nana Woodward
Columbus,OH
Summary
I am a skilled administrative individual with a background in customer support and technical troubleshooting at BMW Financial Services . I am skilled in anticipating team needs, resolving operational issues and enhancing productivity . I am known for adaptability , attention to detail and commitment to driving teams success through effective administrative and technical support .
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
BMW Financial Services
01.2024 - Current
- Provided technical assistance to customers on troubleshooting Bluetooth, apple car play , navigation and other in- vehicle technology issues .
- Coordinated with case managers for escalated customer concerns ensuring timely follow up and resolution .
- Facilitated escalation of customer issues to higher management for further review when necessary .
- Addressed customer inquiries on warranty and maintenance coverage and related concerns, delivering clear and informed responses .
- Assisted customers in tracking the production and delivery of their new BMW, MINI and Mottorrads, providing updates from manufacturing to dealership arrival .
Office /HR Assistant
Golden Age LLC
12.2022 - 01.2024
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Supported coordination of benefits open enrollment activities and process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Education
Bachelor of Science - Human Resources Management
Penetecost University College
Ghana06-2019
Skills
- Salesforce CRM
- Microsoft word
- microsoft Excel
- Critical thinking
- Multitasking
- Teamwork skills
- Customer service excellence
- Data Entry And Research
- Customer Relationship Management
- Information Gathering
- Cradle MRX
- Sandata
Certification
- CompTIA Certification
Timeline
Customer Relations Specialist
BMW Financial Services
01.2024 - Current
Office /HR Assistant
Golden Age LLC
12.2022 - 01.2024
Bachelor of Science - Human Resources Management
Penetecost University College
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