Sydney L. Rogers
Hahira,GA
Summary
Experienced reservations professional with a strong track record in effectively managing bookings and providing exceptional customer interactions. Adept at coordinating with teams and adapting to changing priorities to consistently deliver outstanding results. Skilled in utilizing reservation software, handling customer inquiries, and optimizing schedules for maximum efficiency. Recognized for reliability and a proactive approach to problem-solving.
Overview
10
10
years of professional experience
Work History
Customer Relations Specialist
Valdosta State University
08.2023 - Current
- Schedule and approve all campus wide events, oversee reservation problems and issues, design room diagrams for large programs on specialized computer software, and oversee renting facilities across campus which includes billing, room design, and community coordination
- Coordinate co-sponsored events between departments and private businesses or government agencies
- Meet and surpass departmental revenue generating goals
- Hire, train, supervise, and evaluate professional staff and student personnel. Assign daily responsibilities, provide managerial direction and strategy
- Prepare and supervise student personnel budgets for the department
- Present policies, goals and objectives to student organizations that align with departmental strategic plans
- Work directly with VIPs and community leaders in a professional and confidential manner
- Coordinates all VSU Mascot, Blaze, appearances, travel, equipment inventory, as well as all financial responsibility
Event Reservations Coordinator
Valdosta State University
01.2015 - Current
- Schedule and approve all campus wide events, oversee reservation problems and issues, design room diagrams for large programs on specialized computer software, and oversee renting facilities across campus which includes billing, room design, and community coordination
- Serve on several committees: Commencement Committee, Inauguration Committee, Software Implementation Committee, Homecoming Committee, Executive Events Team for Presidential and Special Events
- Coordinate co-sponsored events between departments and private businesses or government agencies
- Meet and surpass departmental revenue generating goals
- Create, manage and report on all customer service survey data and feedback via Qualtrics
- Collaborate with campus departments, administration, catering team and Event Services staff to ensure fluent and effective communication throughout the planning and execution stages of an event
- Develop and submit a plan and report for the entire department following our organizational goals as well as the strategic plan
- Responsible for approval of financial transactions and monthly bank statements, while ensuring state purchasing policies and procedures are followed
- Hire, train, supervise, and evaluate professional staff and student personnel
- Assign daily responsibilities, provide managerial direction and strategy
- Prepare and supervise student personnel budgets for the department
- Present policies, goals and objectives to student organizations that align with departmental strategic plans
- Work directly with VIPs and community leaders in a professional and confidential manner
Freshman Convocation/SPARK Committee
Valdosta State University
01.2015 - Current
- Coordinated booking of all spaces needed for Freshman Convocation and SPARK breakout sessions for all incoming freshman
- Planned social events specifically designed for new students to help build connections within the school community
- Assisted in the coordination of orientation events, ensuring a smooth transition for incoming students.
Commencement Committee
Valdosta State University
01.2015 - 12.2022
- Coordinated booking of all spaces campus wide needed for all Commencement related events as well as each ceremony
- Managed MarchingOrder System, including inputting of all graduate's information, sent out important information to all graduates and families, and collaborated with Information Technology to ensure graduate's information would display correctly for their ceremony
Executive Events Team Member
Valdosta State University
01.2018 - 05.2022
- Worked along side a selected group of 10 campus partners to focus on 14+ dedicated special events from the President's Office including, Athletic Hall of Fame, Ribbon Cuttings, and Faculty/Staff Appreciate Week
- Managed all space bookings, designated Purchase Orders, and Work Orders for all campus events
Hospitality Committee Member
Association of Collegiate Conference and Event Directors - International
01.2017 - 12.2019
- Collaborated with a team of 10 to coordinate hospitality logistics for 1,000 conference members
- Recognized for creativity, exceptional customer service and ability to stay within budget
Logistics Chair
Valdosta State University
01.2017 - 12.2017
- Logistics including setup, food service, transportation, and inaugural activities
- Managed all purchase orders made for Inauguration
- Coordinated with all internal departments for implementation of multi day events across campus
Education
BACHELOR OF SCIENCE - SOCIOLOGY, ANTHROPOLOGY, & CRIMINAL JUSTICE
Valdosta State University
Valdosta, GA12.2014
Skills
- Event Production
- Management
- Budgeting
- Logistics
- Detail Oriented
- Resourceful
- Creative
- Dependable
- Strong Relationships
- Community Involvement
- Canva
- Microsoft Excel
- Microsoft Word
- Microsoft Publisher
- Microsoft PowerPoint
- Microsoft Outlook Calendar
- R25 Event Scheduling
- OneUSG Connect
- Avery Design&Print
- Peoplesoft E-Pro
- Socialtables
- DialMyCalls
- BaseCamp
- Trello
- EMS (Event Management System)
- MarchingOrder
Accomplishments
- Institutional Effectiveness Report, Developed and submitted a plan and report for the entire department following our organizational goals as well as our strategic plan, 2021-2022
- I Caught You Caring, Valdosta State University program, developed to acknowledge those individuals who provide exceptional service, 2018-2023
References
- Mrs. Takiya Mayes, Community Outreach Coordinator, First Commerce Credit Union, (229) 251-7061, tzmayes@firstcommerceu.org
- Mr. Brian Roberts, Associate Director of Student Life, Valdosta State University, (229) 251-6563, bjrobert@valdosta.edu
- Mrs. Ashley Braswell, Director of Development for the Harley Langdale Jr. College, (229)-251-6563, arbraswell@valdosta.edu
Timeline
Customer Relations Specialist
Valdosta State University
08.2023 - Current
Executive Events Team Member
Valdosta State University
01.2018 - 05.2022
Hospitality Committee Member
Association of Collegiate Conference and Event Directors - International
01.2017 - 12.2019
Logistics Chair
Valdosta State University
01.2017 - 12.2017
Event Reservations Coordinator
Valdosta State University
01.2015 - Current
Freshman Convocation/SPARK Committee
Valdosta State University
01.2015 - Current
Commencement Committee
Valdosta State University
01.2015 - 12.2022
BACHELOR OF SCIENCE - SOCIOLOGY, ANTHROPOLOGY, & CRIMINAL JUSTICE
Valdosta State University
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