MIA CASTELLUCCI
Napa,California
Summary
Knowledgeable and dedicated client focused professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process implementation. Articulate, energetic and results-oriented with relentless passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Relations Specialist
Fortis Solutions Group
Napa, CA
06.2021 - 03.2022
- Guided clients from initial project inquiries through entire printing process including sourcing materials, ordering materials and tooling, submitting pre-press requests, ensuring proof accuracy, conducting contract review and following project through to completion
- Built long-term, loyal customer relationships by providing top-notch service including rendering honest and timely updates
- Plant improved from negative revenue to over 500k per month since onboarding
- Maintain client records within ERP system
- Address all incoming complaints by actively participating in quality investigations, and guiding resolution processes to proper and satisfactory closure
Customer Service Account Manager
Wineshipping
Napa, Ca
10.2019 - 05.2021
- Dedicated Customer Service Representative for all brands under corporate entity
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed all clubs and inventory ensuring timely release
- Manage all International orders
- Coordinated and managed all active orders including, SKU swaps, date changes, redirects, address changes, warehouse flips, holds, cancellations, replacements, and carrier updates
- Order & account management pertaining to mis-ships, short ships, claims, carrier issues and inventory
- Giving rate quotes, processing data files, and generating labels
- Developed and updated databases to ensure accurate customer data.
Customer Service / EDI Specialist
Govino
St. Helena, CA
04.2015 - 12.2016
- Managed all customer relations including product and shipping issues
- Maintained all wholesale accounts and coordinated with sales representatives to meet all client needs
- Answered busy phones and emails
- Assisted marketing department with various campaigns and new product launches
- EDI via SPS Commerce for big box stores like SteinMart, Nordstrom, and Target
Wine Educator
St. Supery Estate & Winery
St. Helena, Ca
03.2016 - 09.2016
- Conducted seated tastings providing knowledge of current wines
- Built and maintained strong client relationships
- Experiences ranged from one on one to very large groups
- Wine sales.
Office Manager
Upper Cervical Chiropractic
Mill Valley, CA
02.2015 - 03.2016
- Managed all daily operations in order to provide support for two physicians
- Cared for and processed up to 60 patients per day
- Implemented effective electronic filing systems
- Hired and trained new employees
- Coordinated travel arrangements when necessary
Education
Associate of Science -
College of Marin
Greenbrae, CASkills
- Team leadership
- Performs well under pressure
- Highly energetic and self-motivated leader
- Conflict resolution
- Event Planning
- Organized and detail oriented
- Excellent verbal and written communication
- Project management
- Creative problem solving
- Computer savvy, PC/Mac, MS Office, NetSuite, SPS Commerce, Micros, Radius, Smartsheet
Timeline
Customer Relations Specialist
Fortis Solutions Group
06.2021 - 03.2022
Customer Service Account Manager
Wineshipping
10.2019 - 05.2021
Wine Educator
St. Supery Estate & Winery
03.2016 - 09.2016
Customer Service / EDI Specialist
Govino
04.2015 - 12.2016
Office Manager
Upper Cervical Chiropractic
02.2015 - 03.2016
Associate of Science -
College of Marin
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