Maria Galarza
Madison
Summary
Talented professional with experience handling needs of several customers per day in busy environments. Knowledgeable about company offerings and skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.
Overview
10
10
years of professional experience
Work History
Customer Relations Specialist
WebMD Health Services
Madison
09.2021 - 08.2024
- Manage high volume of inbound and outbound calls efficiently
- Address customer inquiries and concerns with accurate responses
- Delivered information regarding products and services.
- Evaluate customer accounts and implement changes as needed
Assistant Manager
Aeropostale
Madison
09.2014 - 08.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained staff to have extensive product knowledge and upselling skills.
- Assigned tasks to staff, establishing priorities and goals.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Education
High School Diploma -
Madison Area Technical College
Madison, WISkills
- Customer service
- Data entry
- Call center operations
- Relationship building
- Product knowledge
- Team leadership
- Time management
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Timeline
Customer Relations Specialist
WebMD Health Services
09.2021 - 08.2024
Assistant Manager
Aeropostale
09.2014 - 08.2021
High School Diploma -
Madison Area Technical College
Similar Profiles
Riley BayerRiley Bayer
Wellness Program Coordinator at WebMD Health ServicesWellness Program Coordinator at WebMD Health Services
Lacey GuerreLacey Guerre
Well-being Program Manager at WebMD Health ServicesWell-being Program Manager at WebMD Health Services
Tessa UlrichTessa Ulrich
Wellness Program Coordinator II at WebMD Health Services | StellantisWellness Program Coordinator II at WebMD Health Services | Stellantis