BRITNEY PUE
Alight Solutions
19
years of professional experience
Customer focused professional with experience providing exceptional customer service, resolving issues, navigating multiple computer systems, and maintaining accurate customer information. Skilled in professional communication, problem-solving, active listening, and handling high volume customer interactions while maintaining attention to detail. Proficient with Microsoft Word, Outlook, Teams, Windows OS, and multiple remote environments. Reliable, adaptable, and experienced in handling sensitive information with professionalism and discretion.
Work History
Customer Relations Specialist
3 Months- Manage multiple tasks and priorities while maintaining productivity and quality standards.
- Work effectively in a fast-paced environment requiring reliability, accuracy, and strong communication.
- Follow established procedures and maintain confidentiality when handling sensitive information.
- Knowledge of HIPAA privacy and confidentiality requirements.
- Experienced handling sensitive information while maintaining accuracy and discretion.
- Familiarity with healthcare information systems and administrative processes.
Customer Service Representative
1 Year 2 Months- Handled high volume inbound calls assisting customers with billing inquiries, service concerns, and account support.
- Established installment and payment plans to empower customers in managing account balances.
- Received meter readings and billing codes to identify discrepancies and resolve account issues.
- Assisted customers during service outages, providing updates and support.
Customer Relations Specialist
3 Months- Provide professional and timely assistance while addressing customer needs and resolving service-related concerns.
- Communicate clearly with customers and team members to identify issues and determine appropriate solutions.
- Navigate multiple computer systems and applications while maintaining accuracy and efficiency.
- Maintain attention to detail when processing information and completing work in accordance with company procedures.
Education
High School Diploma
Skills
Customer service
Microsoft Outlook
Windows OS
Customer Service
Customer Relationship Management
Relationship Building
Active Listening
Issue Resolution
Problem Solving
Conflict Resolution
Verbal & Written Communication
De-escalation
Account Support
Customer Needs Assessment
Data Entry
Documentation
Attention to Detail
Accuracy
Microsoft Word
Microsoft Outlook
Microsoft Teams
Windows OS
Multiple Computer S
Multitasking
Confidential Information
Remote Customer Service
Active listening
Data entry
Microsoft Word
Microsoft Teams
Multiple Computer Systems
Time Management
HIPAA Compliance
Timeline
Customer Relations Specialist
Alight Solutions
11.2023 - 02.2024Read More
Customer Relations Specialist
Evvie
11.2005 - 02.2006Read More
Customer Service Representative
Txi
02.2005 - 04.2006Read More
Christian Centering School
High School Diploma
Read More