Destinae Robinson
Fort Lauderdale,FL
Summary
Diligent Customer Relationship Associate with solid background in overnight customer service. Proven ability to handle complex customer inquiries and resolve issues efficiently. Demonstrated strong communication and problem-solving skills to maintain high customer satisfaction and build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
AppleOne
06.2020 - 01.2025
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Assisted in auditing process by verifying accuracy of submitted claim forms against documentation provided by physicians' offices.
Account Resolution Specialist /Customer Service Representative
Robert Half
09.2021 - 02.2023
- Completed documentation for actions and customer interactions.
- Evaluated each customer's situation with fresh eye in order to develop most effective solution.
- Set up plans to handle payments, payment plans and defaults on balances.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
Overnight Customer Service Representative
Apple One Media
12.2019 - 11.2021
- Used NetSuite, Excel , Outlook to document calls and schedule appointments.
- Gave out knowledgeable details regarding business offerings and procedures.
- Scheduled and confirmed appointments.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
Education
Associate of Arts - Shakespeare
Harvard University
Cambridge, MA03-2024
Certificate of Accounting -
Accounting Coach
01-2018
Skills
- Quality control
- Order fulfillment
- Delivery scheduling
- Staff education and training
- Account management
- Customer relations
- Account updates
- Customer service
- Problem-solving
- Time management
Certification
- Licensed Notary Association -2020
- Licensed Herbalist-2015
- Certified Accountant
- CPA Licensed
Education and Training
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Timeline
Account Resolution Specialist /Customer Service Representative
Robert Half
09.2021 - 02.2023
Customer Relations Specialist
AppleOne
06.2020 - 01.2025
Overnight Customer Service Representative
Apple One Media
12.2019 - 11.2021
Certificate of Accounting -
Accounting Coach
Associate of Arts - Shakespeare
Harvard University