Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
Overview
7
7
years of professional experience
Work History
Customer Relations Specialist
Frontier Airlines
10.2021 - Current
Provided high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's services
Entered call details and solutions into the computer database
Recorded actions taken and issues resolved within a timely manner
Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates
Spoke with customers about their concerns about products or services in order to resolve issues
Use sound judgment when issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
Was quick to respond to potential customers' questions and requests
Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive knowledge
Patient Access Representative
Ochsner Medical Center
04.2023 - 01.2025
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Customer Service Supervisor
AT&T
03.2019 - 10.2021
Used excellent customer service skills to quickly resolve issues, which helped me build rapport and relationships with clients
Ensure that 100% of customer feedback is received, entered into the system, and action is taken
Oversaw a high call volume daily of customer complaints
Oversaw day-to-day customer service operations in order to provide great customer care
Technical Support Supervisor
DIRECTV Official
08.2018 - 04.2019
Was in charge of troubleshooting, maintenance, updates, and report generation
Provided expert clerical support by handling a wide range of routine and special requests efficiently
Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members
Increased customer satisfaction by using superior conflict resolution and problem-solving abilities
Education
Associate of Arts - Business Management
Meridian Community College
Meridian, MS
01.2022
High School -
Meridian Senior High School
Meridian, MS
01.2018
Skills
Clerical support
Data entry
Self-motivated
Customer service
Problem resolution
Staff management
Database administration
Regulatory compliance
Conflict resolution
Data Management
Client assessment and analysis
Interpersonal and written communication
Team Leadership
Strong verbal communication
Extremely organized
Supervision
Communications
Organization
Timeline
Patient Access Representative
Ochsner Medical Center
04.2023 - 01.2025
Customer Relations Specialist
Frontier Airlines
10.2021 - Current
Customer Service Supervisor
AT&T
03.2019 - 10.2021
Technical Support Supervisor
DIRECTV Official
08.2018 - 04.2019
Associate of Arts - Business Management
Meridian Community College
High School -
Meridian Senior High School
Similar Profiles
Zoë ShepardZoë Shepard
Flight Attendant at Frontier Airlines / Spirit AirlinesFlight Attendant at Frontier Airlines / Spirit Airlines