Summary
Overview
Work History
Education
Skills
Timeline
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Mahogney Ivory

Meridian

Summary

Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.

Overview

7
7
years of professional experience

Work History

Customer Relations Specialist

Frontier Airlines
10.2021 - Current
  • Provided high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's services
  • Entered call details and solutions into the computer database
  • Recorded actions taken and issues resolved within a timely manner
  • Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates
  • Spoke with customers about their concerns about products or services in order to resolve issues
  • Use sound judgment when issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
  • Was quick to respond to potential customers' questions and requests
  • Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive knowledge

Patient Access Representative

Ochsner Medical Center
04.2023 - 01.2025
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.

Customer Service Supervisor

AT&T
03.2019 - 10.2021
  • Used excellent customer service skills to quickly resolve issues, which helped me build rapport and relationships with clients
  • Ensure that 100% of customer feedback is received, entered into the system, and action is taken
  • Oversaw a high call volume daily of customer complaints
  • Oversaw day-to-day customer service operations in order to provide great customer care

Technical Support Supervisor

DIRECTV Official
08.2018 - 04.2019
  • Was in charge of troubleshooting, maintenance, updates, and report generation
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently
  • Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members
  • Increased customer satisfaction by using superior conflict resolution and problem-solving abilities

Education

Associate of Arts - Business Management

Meridian Community College
Meridian, MS
01.2022

High School -

Meridian Senior High School
Meridian, MS
01.2018

Skills

  • Clerical support
  • Data entry
  • Self-motivated
  • Customer service
  • Problem resolution
  • Staff management
  • Database administration
  • Regulatory compliance
  • Conflict resolution
  • Data Management
  • Client assessment and analysis
  • Interpersonal and written communication
  • Team Leadership
  • Strong verbal communication
  • Extremely organized
  • Supervision
  • Communications
  • Organization

Timeline

Patient Access Representative

Ochsner Medical Center
04.2023 - 01.2025

Customer Relations Specialist

Frontier Airlines
10.2021 - Current

Customer Service Supervisor

AT&T
03.2019 - 10.2021

Technical Support Supervisor

DIRECTV Official
08.2018 - 04.2019

Associate of Arts - Business Management

Meridian Community College

High School -

Meridian Senior High School
Mahogney Ivory