Mahogney Ivory
Meridian
Summary
Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
Overview
7
7
years of professional experience
Work History
Customer Relations Specialist
Frontier Airlines
10.2021 - Current
- Provided high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's services
- Entered call details and solutions into the computer database
- Recorded actions taken and issues resolved within a timely manner
- Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates
- Spoke with customers about their concerns about products or services in order to resolve issues
- Use sound judgment when issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Was quick to respond to potential customers' questions and requests
- Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive knowledge
Patient Access Representative
Ochsner Medical Center
04.2023 - 01.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Customer Service Supervisor
AT&T
03.2019 - 10.2021
- Used excellent customer service skills to quickly resolve issues, which helped me build rapport and relationships with clients
- Ensure that 100% of customer feedback is received, entered into the system, and action is taken
- Oversaw a high call volume daily of customer complaints
- Oversaw day-to-day customer service operations in order to provide great customer care
Technical Support Supervisor
DIRECTV Official
08.2018 - 04.2019
- Was in charge of troubleshooting, maintenance, updates, and report generation
- Provided expert clerical support by handling a wide range of routine and special requests efficiently
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members
- Increased customer satisfaction by using superior conflict resolution and problem-solving abilities
Education
Associate of Arts - Business Management
Meridian Community College
Meridian, MS01.2022
High School -
Meridian Senior High School
Meridian, MS01.2018
Skills
- Clerical support
- Data entry
- Self-motivated
- Customer service
- Problem resolution
- Staff management
- Database administration
- Regulatory compliance
- Conflict resolution
- Data Management
- Client assessment and analysis
- Interpersonal and written communication
- Team Leadership
- Strong verbal communication
- Extremely organized
- Supervision
- Communications
- Organization
Timeline
Patient Access Representative
Ochsner Medical Center
04.2023 - 01.2025
Customer Relations Specialist
Frontier Airlines
10.2021 - Current
Customer Service Supervisor
AT&T
03.2019 - 10.2021
Technical Support Supervisor
DIRECTV Official
08.2018 - 04.2019
Associate of Arts - Business Management
Meridian Community College
High School -
Meridian Senior High School
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