Amy Williams

The main responsibility is to enter referrals for hospice patients and build the medical chart for SOC. Referral information comes through several different ways such as Focura, Epic, Plink, LexMed, email and Fax. Along with referrals a multiline phone system where we answer calls from patients, pharmacy, DME companies, nurses, doctors and hospitals. The position also included afterhours assistance with triage, taking calls from patients, assisting with financials and assigning visits to medical staff.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.