Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Citicia Romine

Customer Service Rep
Columbus,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Relations Specialist

Gap Inc Direct
Groveport , OH
10.2022 - 01.2023
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Issue refunds upon request
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Wireless NPC Agent

L3, Echosphere Dish Network
Hillard, OH
09.2019 - 09.2022
  • Worked in Boost Mobile National Porting Center department
  • Porting customers phone numbers from other carriers
  • Updating ports and activating cell phones.
  • Trouble shoot cell phones
  • Walk customer through on how to replace sim card.
  • Walk customer through on how to troubleshoot their own cell phone.
  • Check towers for any outages in customer area.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours across night, weekend and holiday shifts

Phone Agent

Iqor Holdings LLC
New Albany, OH
05.2017 - 08.2019
  • Inbound calls for collections department electric and gas for National Grid
  • Setup payment arrangements for outstanding balances.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Customer Service Agent

Teleperformance
Hillard, OH
05.2016 - 11.2016
  • Answers incoming calls to assist guests with coordinating hotel reservations
  • Obtains necessary information from guests including name, address, and credit card information and enter it into computer system
  • Sell and cross-sell car rentals and vacation packages.

Customer Service Representative

Eddie Bauer
Groveport , OH
02.2014 - 06.2014
  • Takes incoming calls from customers calling about problems regarding shipping and/or delivery issues.
  • Resolves problems by clarifying customer complaint. In explaining best solution to solving problem.
  • Expedites correct and issues credit when needed.

Customer Service Representative

Teleperformance
Hillard, OH
10.2013 - 01.2014
  • Respond to inbound customer inquiries for information such as ship dates or other existing questions
  • Track packages for customer call-ins
  • Print and fax/email delivery confirmations where necessary
  • Review, troubleshoot, and manage customer credit requests.

Education

High School Diploma -

Franklin Heights High School
06.2002

Skills

  • Computer Skills
  • Customer Service
  • English
  • Microsoft Word, email and internet applications, Google meet
  • Team meets
  • Outlook software
  • Inbound and Outbound Calling
  • Risk Management
  • First-Tier Technical Support

Additional Information

  • Authorized to work in the US for any employer

Timeline

Customer Relations Specialist - Gap Inc Direct
10.2022 - 01.2023
Wireless NPC Agent - L3, Echosphere Dish Network
09.2019 - 09.2022
Phone Agent - Iqor Holdings LLC
05.2017 - 08.2019
Customer Service Agent - Teleperformance
05.2016 - 11.2016
Customer Service Representative - Eddie Bauer
02.2014 - 06.2014
Customer Service Representative - Teleperformance
10.2013 - 01.2014
Franklin Heights High School - High School Diploma,

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Citicia RomineCustomer Service Rep